Experience Designer Lead

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead within PNC's Retail Product Management & Development organization, this position will be located in Pittsburgh, PA or Columbus, OH.
You'll be a key player in shaping product design and digital strategy by collaborating with experience and content designers, digital product managers, and core line of business partners. You’ll use a clear voice to advocate for the small business customer along with strong technical design skills to deliver a best-in-class UI/UX.
You’ll work across these human-centered design practices:
Experience design artifact creation that tells a great story
Design research and usability testing
Visual and communication design
Interactive prototyping
In this role, you'll focus on:
-Applying your UI and UX skills to both established and new products and services with a mobile first mindset.
-The customer journey of shopping, applying, onboarding and servicing
-Money movement activities including digital payments and transactions
-Day-to-day business activities like understanding cash flow position and forecasting
-Creating strong visual presentations that tell a story and align stakeholders
-Using quantitative and qualitative data to inform your design decisions
-Developing UX artifacts and roadmaps
-Working with frameworks, systems, and components that aim to deliver consistent UX across a range of user touchpoints while ensuring the team is aligned
-Balancing designing for the “now” with identifying and pushing opportunities forward that break the mold
-Being a leader designing experiences across all aspects of the small business digital journey while mentoring other design team members
-Collaborating with digital product managers to refine requirements that create a shared vision and strategy for our digital experiences today and into the future
 
We think you could be successful if you:
 
-Are a natural leader, collaborator and excellent communicator—able to present design ideas, explain your thought process in a large team environment, and execute beautiful design solutions
-Advocate for small business users and inspire a culture of design thinking
-Can handle the details for multiple projects and deadlines
-Believe iteration is the best path to improvement and can adapt quickly to change
-Take initiative and act on opportunities for improvement
-Have an online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and visual design iteration
-Have experience designing for mobile applications and responsive environments
-Can utilize software design tools such as the Adobe Creative Suite and Figma

Job Description

• Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
• Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
• Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
• Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
• Coaches and mentors junior staff; Assists management team in training new staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, WireframingCompetenciesBusiness Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design

Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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