Lead end-to-end enterprise payments UX strategy, aligning stakeholders and delivering accessible, AI-responsible experiences. As an Experience Design Vice President in Payments Experience Design, you will independently lead the strategy and execution of end-to-end enterprise payment experiences that balance business goals and customer needs, informed by research and insights. You will operate with significant autonomy, turning ambiguity into clear direction, aligning senior stakeholders, and driving outcomes across product, engineering, data, and research.
You will set the experience bar across your domain through strong craft, inclusive design, and implementation-aware thinking. You will champion responsible use of AI-assisted workflows to improve speed and quality while maintaining high standards for accessibility, accuracy, and data sensitivity.
Job Responsibilities
- Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes
- Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration
- Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers
- Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes
- Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation
- Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards
- Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences
- Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls
Required qualifications, capabilities, and skills
- 5+ years of experience in UX, product design, or experience design, leading complex cross-functional work with senior stakeholders
- Proven ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution
- Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities
- Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process
- Strong data fluency and research-informed decision-making, able to connect insights to strategy and outcomes
- Advanced technical literacy and strong partnership with engineering, including understanding of client-side technologies, APIs, and how system constraints shape experience
- Demonstrated ability to use and govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity
Preferred qualifications, capabilities, and skills
- Experience designing for enterprise payments or similarly complex, regulated products
- Experience scaling patterns and standards through design systems and reusable components
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in UX, product design, or experience design leading complex cross-functional work with senior stakeholders
- Ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution
- Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities
- Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process
- Strong data fluency and research-informed decision-making, connecting insights to strategy and outcomes
- Advanced technical literacy and strong engineering partnership, including understanding of client-side technologies, APIs, and system constraints
- Ability to use and govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity
- Experience designing for enterprise payments or similarly complex, regulated products
- Experience scaling patterns and standards through design systems and reusable components
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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