Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Operations Experience Design (OXD), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
You'll be joining a tight-knit team within Operations Experience Design (OXD), focused on designing how people across Operations interact with AI/ML capabilities. We work closely with Data Science, Technology, and Operations partners to take new AI-driven tools from early concept through to production. The work is complex and often ambiguous, but we approach it with craft, care, and a genuine focus on outcomes that matter to the business. This is a collaborative team where your voice and perspective will matter from day one.
Job responsibilities
- Design elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
- Design the human-AI interaction experience for AI/ML capabilities being implemented in Operations, taking them from concept through to live production use, including the workflows, touchpoints, and operational models around them
- Partner with Data Science, Technology, and Operations teams to define how AI/ML outputs are presented, explained, reviewed, and acted on within operational workflows
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
- Conduct data-driven analysis to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Required qualifications, capabilities, and skills
- 5+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard design, prototyping, diagramming, and AI-enabled productivity tools, including Figma, Adobe Creative Suite, Lucid, Visual Studio Code and GitHub Copilot.
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Experience designing user experiences for AI/ML-enabled or data-intensive products, with a focus on how people interact with, interpret, and trust automated or AI-driven outputs
- Experience navigating complex, ambiguous problem spaces where AI/ML capabilities intersect with enterprise workflows, multiple technology stacks, and diverse stakeholder groups
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
Preferred qualifications, capabilities, and skills
- Experience in financial services, capital markets, or other regulated enterprise environments
- Familiarity with emerging human-AI collaboration patterns, such as generative AI interfaces, ML-driven decisioning, or human-in-the-loop workflows
Skills Required
- 5+ years of experience in user experience design or an equivalent role improving digital products and services
- Ability to create visual and functional designs using Figma, Adobe Creative Suite, Lucid, Visual Studio Code, and GitHub Copilot
- Experience designing and optimizing user experiences across web, mobile, and other digital platforms
- Experience designing user experiences for AI/ML-enabled or data-intensive products
- Experience working in complex, ambiguous environments involving AI/ML, enterprise workflows, multiple technology stacks, and diverse stakeholders
- Understanding of inclusive design, accessibility guidelines, and assistive technologies
- Experience interpreting complex data and transforming it into actionable insights
- Experience in financial services, capital markets, or regulated enterprise environments
- Familiarity with human-AI collaboration patterns, generative AI interfaces, ML-driven decisioning, or human-in-the-loop workflows
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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