As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Spare Parts Expeditor achieve goals by expediting/escalating backorders, improve delivery dates in order to meet customer expectations and process drop shipment requests upon request. Communicate effectively to internal and external customers as delivery dates change.Principle Duties & Responsibilities
- Proactively inform customers and/or service personnel on delivery status, especially of delayed orders and orders with long delivery times
- Organize quickest (and reasonable) delivery of parts that are not in stock in our Hub
- Ensure that quickest delivery is achieved
- Follow up and organize delivery of parts that were not shipped as planned
- Execute escalation process and identify best way to get parts
- Purchase parts and coordinate delivery with vendors
- Review backorders and escalate as necessary
- Look for alternate sources or parts
- Organize and follow up on stock transfers from other building locations to our shipping team/Hub
- Review backorder report daily, note with updates
- Create missions as necessary
- Have strong ownership for orders/cases and maintains strong relationships with the service team to keep all service case owners and management up to date with part availability information.
Experience
Previous experience as a Spare Parts CSR preferred. Excellent communication and follow-up skills are required. Basic knowledge in technical spare parts identification and researching parts in SIS and SAP. Basic technical knowledge of machines. Strong Excel skills. Must be able to understand and recognize different levels of urgency, be able to prioritize. Must be highly motivated, organized and able to work with minimal supervision.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [email protected]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Top Skills
What We Do
TRUMPF - a guarantor of innovation in production technology
The high-technology company TRUMPF offers production solutions in the machine tool, laser and electronics sectors. The company is driving digital connectivity in manufacturing industry through consulting, platform and software offers. TRUMPF is the world technological and market leader for machine tools used in flexible sheet metal processing, and also for industrial lasers.
Imprint: http://www.trumpf.com/s/impressum
