Expansion Account Executive I

Posted 4 Hours Ago
Be an Early Applicant
Hiring Remotely in Scottsdale, AZ
Remote
3-5 Years Experience
Artificial Intelligence • Information Technology • Software
We’re making it easier for businesses to connect with their customers and teams.
The Role
The Expansion Account Executive at Nextiva maintains and increases customer relationships through upselling, manages account portfolios, builds pipelines to meet quotas, and demonstrates the Nextiva NextOS platform, ensuring exceptional customer service and documentation of activities in Salesforce.
Summary Generated by Built In
Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We’re actively looking for amazing people like you to join our team!

How You’ll Change Our Customers’ Lives:

At Nextiva, our Expansion Account Executives help our customers grow their businesses and simplify their lives by selling our products and solutions.  Nextiva combines communication channels to help businesses of all sizes to connect to their customers at the right time on the channel of their choice to provide amazing customer experiences and drive business results.

The Day-to-Day:

  • Maintain and increase existing customers within the Nextiva family through upselling and cross-selling activities
  • Manage account portfolio through successful execution of Customer Touchpoint Strategy to improve customer lifespan
  • Strategically build a strong pipeline to ensure quota is consistently met
  • Demo specific elements of the Nextiva NextOS platform
  • Deliver Amazing Service®, leveraging the value of our products and services
  • Document activity and communicate information regarding prospects and opportunities via Salesforce.com

The General Qualifications for Admission:

  • 3+ years of account management
  • 3+ years sales experience preferred in Telecom, UCaaS, Software / SaaS, Platform Sales, Technology, or other related industry experience
  • Hands-on Salesforce experience 
  • Demonstrated ability to consistently achieve and exceed quota

You will Rock this Role if you have the following characteristics: 

  • Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. 
  • Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes. 
  • Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. 
  • Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. 
  • Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. 
  • Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers.   

Your Success Depends on Your Commitment: 

We invest in our employee’s development and care deeply about your ability to grow.  We want Nextiva to not be just a job, but a career. 

Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.  Nextiva has invested in world-class training programs to help you improve in your current role, but also to prepare for your future ambition.   

Nextiva Core Competencies / DNA:

  • Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
  • Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
  • Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

  • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
  • Insurance 💼 - Life, disability, and supplemental indemnity plans 
  • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
  • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
  • Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
  • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS

#LI-AR1 

Top Skills

Salesforce
The Company
Scottsdale, AZ
1,500 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

Nextiva is a communications company that helps businesses build deeper connections with their customers. Nextiva combines communication channels — voice, video, collaboration, SMS, and surveys — to help businesses access the information they need at the right time to know their customers and drive business results.

Recognition and Awards
2022 | Comparably’s Best Leadership Team
2022 | Comparably’s Best CEOs for Women
2022 | Comparably’s Best Global Company Culture
2022 | Comparably’s Best Places to Work in Phoenix
2021 | LinkedIn Employee Engagement Champion
2021 | Comparably’s Best Compensation
2021 | Comparably’s Best Company Culture
2021 | Comparably’s Best CEO
U.S. News & World Report: Best Business Phone Service of 2020
2020 | Stevie Awards for Sales & Customer Service - Gold, Bronze, and Silver
2020 | Phoenix Business Journal Largest Phoenix-Area Software Firm
2019 | U.S. News & World Report Best Overall Business Phone Service
2019 | Glassdoor Top 100 Best Places to Work
2019 | Comparably’s Best Compensation
2019 | Comparably’s Best Company Outlook
2019 | Comparably’s Best Product Team
2019 | Comparably’s Best Marketing Team
2019 | Frost & Sullivan Customer Value Leadership
2019 | Gartner Peer Insights Voice of the Customer
2019 | Deloitte Technology Fast 500
2019 | azcentral.com Top Companies to Work For in Arizona
2019 | Phoenix Business Journal Healthiest Employer
2019, 2018 | Phoenix Business Journal Largest Software Firm in Phoenix
2018 | Spirit of Enterprise - ASU
2018 | Aragon Globe Innovator - Aragon Research
2018 | Mobile VoIP App of the Year - Mobile Breakthrough Awards
2018 | Comparably’s Best Company Culture


Why Work With Us

Our values are simple: Caring, Forward-thinking, and Simplicity.
_ We deeply care about people and our mission.
_ We dream big and work hard together towards it.
_ We strive to make life easier for people.

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