Job Summary
Lead complex, multi-product exit, migration, asset rationalization and transformation programs that deliver strategic business outcomes while minimising customer, operational, commercial and reputational risk. The role integrates engagement management, program leadership, people leadership and change management to coordinate execution across customer exits, product decommissioning, operational readiness, data and reporting, process optimisation, financial management and executive governance.Job DescriptionWhat you will be accountable for:
Engagement and program leadership
Act as the primary point of contact for senior internal and external stakeholders, building trusted advisor relationships across functional teams, executives and business sponsors.
Translate complex delivery issues, risks and trade-offs into concise recommendations, business cases and governance updates.
Lead integrated planning and execution across multiple product domains, supporting program and project managers to deliver agreed outcomes, quality and timelines.
Manage expectations, resolve escalations and influence outcomes across stakeholders with competing priorities, while maintaining a strong customer focus.
Drive data-led decisions and create clear ownership, delivery cadence, dependencies and escalation paths across the program.
Customer-Centric Migration & Relationship Management
Lead customer-first transition strategies, ensuring eligible customers migrate smoothly to alternative Telstra products while managing planned exits for non-migrating cohorts.
Protect broader customer relationships, bespoke contracts, and strategic accounts with precision to minimize churn and maintain service continuity.
Commercial and financial management
Manage program profitability, budget performance, resource utilisation, stranded costs and delivery against revenue targets and agreed financial parameters.
Assess the broader commercial implications of program decisions and manage change requests, contract variations and commercial negotiations.
Build and oversee robust benefits realization frameworks and payback models for every product retirement and asset rationalization.
Process and operational transformation
Drive structured, repeatable exits and migrations across multiple product domains (legacy network products, cable assets, POPs, and unprofitable services).
Drive standardisation, automation and simplification, and ensure operational readiness is completed across impacted teams.
Build reporting frameworks, dashboards and executive insights that show progress, financial performance, customer impact, risks and business outcomes.
People leadership
Lead, coach and develop a high-performing cross-functional team spanning program, project, operational and analytical disciplines.
Build capability in delivery management, stakeholder engagement, data analysis and business transformation.
Create an inclusive, psychologically safe culture of accountability, collaboration, innovation and continuous improvement.
AI-Enabled Transformation & "Exit and Migration Factory" Scaling (Nice to Have)
Champion the use of AI, intelligent workflow automation, and digital tooling to industrialize the exit process from intake to execution.
Help define the development of an AI-enabled intake "front door," automated contract analysis, and executive dashboard providing real-time visibility of commercial and operational metrics.
Address legacy data quality and fragmentation issues (spanning customer, product, and financial datasets) to ensure clean inputs for automated decision-making.
Key Requirements & Qualifications
Commercial Acumen & Value Realisation: Proven ability to manage P&L impacts, quantify exit economics, build value frameworks, and make tough commercial decisions.
AI & Transformation Mindset: Demonstrated experience leveraging AI, automation, and modern digital platforms to solve complex operational challenges and industrialize business processes.
Data & Process Acumen: Strong background in navigating enterprise data fragmentation, data quality initiatives, and large-scale operational change.
Transformation Leadership: Extensive experience leading large-scale product sunsets, infrastructure rationalizations, or complex enterprise migrations within telecommunications or high-complexity technology environments.
Governance & Stakeholder Engagement: Exceptional stakeholder management skills with the ability to lead through ambiguity and drive enterprise-wide alignment.
Skills Required
- Proven ability to manage P&L impacts, quantify exit economics, build value frameworks, and make commercial decisions
- Experience leveraging AI, automation, and modern digital platforms to solve operational challenges and industrialize processes
- Strong experience with enterprise data fragmentation, data quality initiatives, and large-scale operational change
- Extensive experience leading product sunsets, infrastructure rationalizations, or complex enterprise migrations in telecommunications or high-complexity technology environments
- Exceptional stakeholder management skills and ability to lead through ambiguity and drive enterprise-wide alignment
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
