The Role
Handles tourist, business, student, employment, and visit visa applications from document verification through submission and status tracking. Coordinates with embassies, consulates, visa centers, clients, and internal travel teams. Provides guidance on visa requirements, passports, insurance, and pre-departure documentation; responds to inquiries and resolves concerns. Maintains confidential records, follows immigration regulations, tracks pending documents, schedules appointments and biometrics, and supports group visa processing.
Summary Generated by Built In
Position: Executive – Visa Services
Location: Kochi
Industry: Tours & Travel
Experience: 2–5 Years
Employment Type: Full-Time
Qualification: Any Graduate (Travel & Tourism background preferred)
Job SummaryWe are looking for a detail-oriented Executive – Visa Services to handle visa applications, travel documentation, and client support. The ideal candidate should have experience in visa processing, knowledge of international travel requirements, and excellent customer service skills.
Visa Processing
- Handle visa applications for tourist, business, student, employment, and visit visas.
- Verify and process visa forms and supporting documents.
- Coordinate with embassies, consulates, and visa processing centers.
- Schedule visa appointments, interviews, and biometric submissions.
- Track application status and provide regular updates to clients.
- Ensure compliance with embassy and immigration requirements.
- Guide clients on visa requirements, passport validity, travel insurance, and supporting documents.
- Assist with travel-related documentation and pre-departure requirements.
- Respond to customer inquiries via phone, email, WhatsApp, and in person.
- Resolve customer concerns and provide timely support.
- Coordinate with ticketing, holidays, sales, and operations teams.
- Follow up with clients for pending documents.
- Ensure timely submission and collection of visa applications.
- Support group visa processing for corporate and leisure travel.
- Stay updated on visa regulations, immigration policies, and travel advisories.
- Maintain accurate and confidential records of applications and documents.
- Ensure compliance with company policies and travel regulations.
- Experience in visa processing and travel documentation.
- Knowledge of international visa procedures and immigration regulations.
- Strong communication and customer service skills.
- Good attention to detail and documentation accuracy.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience in travel agencies, tour operators, or travel management companies.
- Familiarity with CRM systems and Travel ERP software.
- Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre.
- Visa Processing & Documentation
- Customer Relationship Management
- Attention to Detail
- Time Management
- Problem Solving
- Compliance & Regulatory Awareness
- Team Coordination
Skills Required
- Any graduate degree
- Experience in visa processing and travel documentation
- Knowledge of international visa procedures and immigration regulations
- Strong communication and customer service skills
- Attention to detail and documentation accuracy
- Proficiency in MS Office, including Excel, Word, and Outlook
- Travel and Tourism background
- Experience in travel agencies, tour operators, or travel management companies
- Familiarity with CRM systems and Travel ERP software
- Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre
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The Company
What We Do
Exalans & Hunar is an India-focused virtual HR partner serving global companies, local founders, and small and medium-sized businesses. It provides flexible HR support covering recruitment, payroll, HR compliance, labour law, and related people operations. The company positions itself as an HR service provider, drawing on its professionals’ experience across banking, financial services and insurance (BFSI), IT, and consulting sectors.
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