The Role
Provides front-end customer service and technical support in a store environment. Handles customer queries and issues involving mobile devices, laptops, and desktops; troubleshoots hardware and software problems; resolves issues where possible and escalates unresolved cases. Requires strong verbal and written communication, technical aptitude, customer-focused service, self-direction, goal orientation, and weekend availability.
Summary Generated by Built In
Key Responsibilities:
Customer service / Front-end customer handling.
Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
Troubleshooting of technical related issues and ensure to resolve the issues / queries.
Escalate problems when unable to resolve customer issues.
Knowledge of computer hardware & software is an added advantage.
Excellent language fluency, excellent verbal & written communication skill.
Should be able to handle customer queries and should aim at customer delight.
Should be technically sound.
Self driven & goal oriented and willing to work on Weekends
Skills Required
- Excellent verbal and written communication skills
- Fluency in the required customer-facing language(s)
- Ability to troubleshoot technical issues involving mobile devices, laptops, and desktop computers
- Ability to handle customer queries and provide customer-focused service
- Technically sound and able to escalate unresolved problems
- Self-driven and goal-oriented
- Willingness to work weekends
- Knowledge of computer hardware and software
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The Company
What We Do
Ample Group is a stable organization with more than 29 years of experience in systems integration and information technology. Its public company information describes the business as operating in SI/IT, while the associated technical-support role is hosted under the Ample Group name. The available evidence supports positioning Ample as an IT-focused systems-integration organization, although it does not provide a fuller account of its products, clients, or services.
