D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Provide prompt responses to queries from Executives
- Consult with IT experts where necessary to coordinate swift solution
- Provide 1st and 2nd level technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Documentation of problems and knowledge database creation
- Ticket coordination and management, cooperation with GSD and FS
- Language skills: English on C1 level, German and French is a plus
- Work from Prague D-ploy office (Budejovicka 3a, Prague 4)
- Oncall rotation every 4-5 weeks
- IT Service Desk experience for 3+years or similar technical role
- Experience in supporting top level management in a corporate environment is a plus
- Extensive knowledge of Microsoft Office Products
- Strong problem solving/analytical abilities
- Excellent customer service, communication and interpersonal skills and ability to adapt quickly
- Focus on timely resolution and customer satisfaction
- Attention to detail and ability to multi-task handling multiple clients
- Ability to work independently as well as willing to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Candidates have to declare Criminal record extract not older than three months
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Top Skills
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
