Mandate 2 - Employees will work remotely through the year and will have a mandatory regrouping once a quarter where they will come down to Bangalore for a quarterly meet-up (JAMBOREE).
In case of extremely critical projects, employees will be requested by the BU head to come down to the office during which employees are expected to oblige.
Team Overview:
The Risk Management team is a high judgment team within the Trust and Safety department. The team critically analyzes and investigates cases at a transactional level to arrive at a data oriented conclusion. Thus the output of the team becomes the one source of truth for the organization to identify, report and reduce fraud /abuse across the Driver, Restaurant and Customer verticals.
Job Summary:
This position will be with the Transaction Risk Management team. Key responsibilities include Risk investigation, continuous monitoring of fraud and abuse in the customer, delivery executives and restaurant partner domains.
Principle Accountabilities:
Analyzing large datasets; Identifying recurring fraud patterns in the CX/DE and RX space including but not limited to transactional level fraud/abuse, related accounts fraud/abuse and collusions between the same.
Developing a deep understanding of the entire business function of the organization to drive efficiency and process improvement.
Work with internal stakeholders and arrive at corrective action plans and preventive measures to mitigate fraud and abuse risk
Continuous monitoring of fraud risks and escalate appropriately to stakeholders
Proficient in handling product and analytics data and reporting
Strong communication, coordination and analytical skills with high critical thinking capacity and ability to work in a constantly changing environment.
Best Fit Profile:
Strong eye for detail, critical thinking and deep dive skills.
Strong Excel skills & good business acumen, good SQL skill will provide an added advantage.
Experience with E-Commerce in the Trust and Safety / Fraud Investigations domain would be preferred.
Strong interpersonal skills, ability to work with and influence cross-functional teams.
Excellent verbal and written communication skills.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law."
Additional InformationWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
Skills Required
- Strong Excel skills
- Strong business acumen
- Strong analytical and critical-thinking skills
- Strong communication and coordination skills
- Strong attention to detail and deep-dive investigation skills
- Ability to work with and influence cross-functional teams
- Excellent verbal and written communication skills
- Good SQL skills
- Experience in e-commerce Trust and Safety or fraud investigations
Swiggy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swiggy and has not been reviewed or approved by Swiggy.
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Equity Value & Accessibility — Equity grants and recurring liquidity events are ongoing, and feedback suggests office employees value this as part of total compensation. These programs provide a meaningful wealth‑creation lever by India tech standards.
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Parental & Family Support — Gender‑neutral parental policies were expanded with extended leave, flexible/part‑time options, bonding leave, fertility/adoption support, and structured re‑entry. Feedback suggests these updates are viewed as progressive and supportive for caregiving.
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Healthcare Strength — Company‑paid accident insurance for delivery partners includes hospitalization and OPD cover with extensions to family members. This safety net is notable within the gig‑economy context.
Swiggy Insights
What We Do
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people. *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
