Executive Partner - CRO

Posted 4 Days Ago
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San Mateo, CA, USA
In-Office
Senior level
Insurance
In a world made up of devices, screens, and power buttons, when something breaks, Asurion steps in to help.
The Role
Provide high-touch executive support to the CRO including managing operating rhythm, board and investor interfaces, confidential materials, complex domestic and international travel, driving cross-functional follow-through, championing AI/tool adoption, and leading special strategic projects.
Summary Generated by Built In

Executive Partner to the CRO

This role functions as a true extension of executive judgment. It requires enterprise-level thinking, board and investor interface readiness, and the ability to drive cross-functional follow-through on behalf of the most senior leaders in the organization. The Executive Partner is not defined by seniority — it is earned by scope. 

ESSENTIAL JOB SKILLS / DUTIES 

·         Architect and manage the executive's full operating rhythm — applying strategic judgment to balance competing priorities and manage inbound with precision 

·         Serve as primary point of contact for board members, investors, and senior external stakeholders on behalf of the executive 

·         Coordinate full board and committee materials — managing timelines, confidentiality, and distribution with the highest standards 

·         Navigate enterprise power structures and advise on stakeholder approach; manage sensitive organizational dynamics 

·         Manage complex domestic and international travel with end-to-end ownership 

·         Drive cross-functional follow-through on executive priorities — proactively surfacing risks and translating insight into action 

·         Represent the executive's perspective and values across the organization; model leadership standards within the admin community 

·         Champion adoption of new tools and AI capabilities across the admin community; serve as a resource for best practices 

·         Manage the highest-level confidential information across board, legal, financial, and organizational matters 

·         Lead or support special projects and strategic initiatives at executive direction 

·         Adhere to internal standards, policies, and procedures 

·         Perform other duties as assigned 

TECHNICAL SKILLS 

·         Full mastery of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) 

·         Board management and document coordination platforms 

·         Advanced travel and expense management (Concur or equivalent) 

·         Virtual meeting and collaboration platforms (Zoom, Teams, Webex) 

·         Advanced project tracking and workflow tools 

·         Champions AI tool adoption across the admin community; elevates tool fluency across peers 

SOFT / LEADERSHIP SKILLS 

·         Executive leverage — acts as a true extension of executive judgment 

·         Strategic thinking — understands enterprise priorities; surfaces risks proactively 

·         Enterprise stakeholder navigation — advises on approach; manages sensitive dynamics 

·         Board and investor readiness — highest-level confidentiality and external interface 

·         Leadership influence — models leadership standards; represents executive perspective and values organization-wide 

·         Org intelligence — understands power structures, interpersonal dynamics, and cross-functional interdependencies 

·         Exceptional written and verbal communication 

·         Composure, discretion, and sound judgment under pressure 

EDUCATION AND EXPERIENCE 

·         Bachelor's degree in Business Administration, Communications, or related field preferred 

·         Minimum 7–10 years of progressive experience in executive support, with at least 3–5 years supporting C-Suite or President-level leaders 

·         Demonstrated experience interfacing with boards, investors, or external governance bodies 

·         Experience in a large, complex, matrixed enterprise environment 

·         Bilingual capability (English + global language) strongly preferred 

·         Track record of operating with the highest levels of confidentiality and independent judgment 

LICENSES / CERTIFICATIONS 

·         None required; certifications in executive administration, project management, or business communication preferred 

SUPERVISORY RESPONSIBILITIES 

·         Individual contributor; no direct reports — but expected to model and influence standards across the admin community 

Skills Required

  • Minimum 7-10 years of progressive executive support experience
  • At least 3-5 years supporting C-Suite or President-level leaders
  • Demonstrated experience interfacing with boards, investors, or governance bodies
  • Experience operating in a large, complex, matrixed enterprise environment
  • Full mastery of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Board management and document coordination platforms experience
  • Advanced travel and expense management (Concur or equivalent)
  • Experience with virtual meeting and collaboration platforms (Zoom, Teams, Webex)
  • Advanced project tracking and workflow tool proficiency
  • Track record of operating with highest levels of confidentiality and independent judgment
  • Bachelor's degree in Business Administration, Communications, or related field
  • Bilingual capability (English + global language)
  • Certifications in executive administration, project management, or business communication

Asurion Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.

  • Fair & Transparent Compensation Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
  • Strong & Reliable Incentives Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
  • Healthcare Strength Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.

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The Company
HQ: Nashville, Tennessee
18,000 Employees
Year Founded: 1994

What We Do

We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.

Why Work With Us

As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.

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