The Role
Drive sales of Perkins equipment and support services in Sarawak, manage branch operations and finances, ensure policy and ESH compliance, maintain customer satisfaction and handle escalations, lead and train branch staff, liaise with HQ and clients for testing, and prepare monthly sales and operations reports with analysis and recommendations.
Summary Generated by Built In
Company :
Sime Darby Electropack Sdn BhdSales and Business Development
- Drive Sales for both Perkins new equipment and product supports to achieve branch revenue Mplan and forecast.
- Manage and handles sales inquiries.
- Identify New business sales opportunities in Sarawak Region
- Develop and maintain good relationship with key and potential clients in the local areas.
Branch Operations
- Oversee daily operations of the branch to ensure efficiency and compliance
- Ensure proper implementation of the company policies, procedures and service standard.
- Manage and monitor branch monthly financial performance target i.e. revenue and expenses as per budget plan.
- Liaise with clients and HO team for factory test plan.
Customer Service Excellence
- Ensure high levels of customer satisfaction through quality service rendered.
- Handle escalated customer complaints and resolve issues promptly.
Leadership
- Lead, coach and develop branch team to meet performance goals
- Conduct monthly branch performance with team.
- Plan staffs training with HQ & HR
- Foster a culture of accountability and motivation and continuous improvement.
ESH
- Ensure adherence to all regulatory and ESH policy
- Identify and manage risks related to operations and customers service.
Report
- Prepare and compile sales and operations monthly report and submit to head office on branch performance.
- Analyze data and recommendation for improvement
Skills Required
- Proven ability to drive sales and achieve branch revenue targets
- Manage and handle sales inquiries and develop new business opportunities
- Experience overseeing daily branch operations and implementing company policies
- Financial management of branch revenue and expenses against budget
- Customer service excellence and ability to handle escalated complaints
- Leadership experience including coaching, developing staff, and conducting performance reviews
- Knowledge of ESH/regulatory requirements and risk management
- Ability to prepare and analyze monthly sales and operations reports and provide recommendations
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The Company
What We Do
Sime is a partner of choice for the world's most admired brands in the industrial equipment and automotive sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime today has a workforce of more than 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region
