Executive IT Support Engineer

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About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

Job Summary:

We are seeking a highly skilled Executive Support Engineer to provide white-glove IT support to C-suite executives and senior leadership. This role is a critical partner to our leadership team, ensuring a seamless, secure, and high-performing technology experience across day-to-day operations, executive meetings, travel, and high-visibility events.

You will operate in a fast-paced, high-impact environment where responsiveness, discretion, and professionalism are essential. This is an opportunity to work closely with senior leaders, anticipate needs, and deliver proactive, hands-on support that enables the business to operate smoothly at the highest level.

This is a full time in office position based in Warren, NJ.

What You’ll Do:

• Deliver high-touch, white-glove IT support to executives both onsite and remotely

• Troubleshoot and resolve complex issues across hardware, software, mobile devices, and peripherals

• Support executive technology environments, including:

  • Windows and macOS devices

  • iPhones, iPads, and mobile connectivity

  • Monitors, docking stations, printers, and office setups

• Provide expert support for collaboration tools such as Microsoft Teams, Zoom, Webex, and Microsoft 365

• Ensure flawless technology execution for board meetings, leadership meetings, and corporate events (virtual, hybrid, and onsite)

• Provide live, real-time support during high-priority meetings, including AV, conferencing, and room setup

• Coordinate executive onboarding/offboarding, including device provisioning, setup, and access management

• Support executive travel by ensuring all devices, connectivity, and conferencing tools are fully functional

• Partner with infrastructure, network, and security teams to quickly resolve complex or escalated issues

• Take a proactive approach to identify risks, prevent disruptions, and continuously improve the executive technology experience

• Maintain strict confidentiality when handling sensitive information and executive communications

What You Bring:

• 5+ years of experience in executive IT support, VIP support, or high-touch desktop support

• Proven experience supporting C-level or senior leadership in a high-visibility environment

• Strong technical expertise in:

  • Microsoft 365

  • Windows and macOS operating systems

  • iOS devices and mobile support

  • Collaboration tools (Teams, Zoom, Webex)

  • Conferencing and meeting room technologies

• Experience with endpoint support, device deployment, and mobile device management (MDM)

• Excellent troubleshooting skills across hardware, software, AV, and connectivity

• Ability to manage time-sensitive issues with urgency, precision, and composure

• Strong communication skills with a polished, professional presence

• Exceptional organizational skills and ability to prioritize in a fast-paced environment

Nice to Have:

• Experience supporting executive presentations, board meetings, or large-scale events

• Knowledge of AV systems, conference room technologies, and hybrid meeting environments

• Experience with ITSM/ticketing systems

• Familiarity with security best practices related to executive support

• Relevant certifications (Microsoft, Apple, ITIL, etc.)

What Sets You Apart:

• A white-glove service mindset with a focus on executive experience

• Professionalism, discretion, and strong judgment

• A proactive approach — you anticipate needs before issues arise

• Ability to stay calm and effective under pressure

• Strong relationship-building skills with senior stakeholders

The base salary range for this position is $80,000 - $100,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

#LI-KG1

#LI-Hybrid

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. 

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Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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