Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Executive IT Services – Engineer III, Systems Infrastructure
Location: Waltham, Massachusetts, US Full-Time
Reports to: Director, IT
Position Location: US – Waltham, Massachusetts
Number of Direct Reports: 0
Position Summary:
As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.
Key Responsibilities:
- Leverage PPI to enable constant improvement
- Provide regular updates to management as requested by lead
- Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
- Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
- Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
- Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
- Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring
Knowledge, Skills, Abilities:
- Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
- Experience in ServiceNow
- Accessing/Analyzing Data in Power BI
- Mac Hardware/OS, PC Hardware/OS
- Video Conferencing hardware
- Dell/Mac
- iPhone/iPad
Minimum Requirements/Qualifications:
- Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.
- You have Superior work ethic
- “Customer first” attitude
- You are innovative
- You provide “white glove” treatment to colleagues
- You enjoy meeting people and building relationships with colleagues
- You have a sense of urgency—but also the ability to keep your cool
- You are punctual!
- You are enthusiastic about learning new technologies and processes
- You can work with minimum supervision and be self-motivated
- You are agile at finding the right solution in any situation
- Maintain adaptability
- Build and document day-to-day process
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (e.g., 401(k)).
- Paid time off and holidays.
- Professional development and training opportunities.
- Employee wellness programs.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for those requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the process.
This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation when applying for jobs. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $91,700.00–$122,200.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Skills Required
- Bachelor's degree in a technical field or equivalent work experience
- Experience supporting Windows 11 environments
- Proficiency with Office365 and Microsoft Teams
- Experience supporting iOS devices (iPhone, iPad)
- Experience with ServiceNow (ticketing system)
- Ability to access and analyze data in Power BI
- Mac and PC hardware and OS support experience
- Experience deploying and supporting workstations, phones, printers, scanners, and multifunction devices
- Experience with video conferencing hardware and meeting support
- Provide high-touch, "white glove" support and customer-first attitude for executives
- Ability to work independently, be self-motivated, punctual, and demonstrate a sense of urgency
- Document and build day-to-day processes and provide regular updates to management
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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