Core activities and outcomes at this level may include:
Investigate and respond to queries through various communication channels as appropriate
First point of contact for Capita managers and employees for queries
Payroll: Inputting, processing and checking payroll transactions in a timely manner.
Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders
HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
Learning: Content design, development and deployment.
Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding
Job title:
Executive - HR OperationsJob Description:
Attention to detail and ensure accurate data inputting.
Ensure personal data is protected at all times
Good communication skills – listen actively, have effective written and verbal communication skills
Awareness of the wider People Function – roles, policies and processes
Gather data and understand information to be able to respond to a query in full
Good organisational skills
Good customer service skills.
Work within the SLA and KPI deadlines set.
Making suggestions for improvement in the processes that the role undertakes
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
PermanentSkills Required
- Experience with Workday HR administration and HR operations tasks
- Payroll processing: inputting, processing and checking payroll transactions
- Knowledge of pensions rules and ability to apply them
- Onboarding support and coordination of candidate start activities
- Sourcing, sifting and interviewing candidates; coordinating assessments
- Learning content design, development and deployment
- Strong attention to detail and accurate data inputting
- Good written and verbal communication skills; active listening
- Awareness of People function roles, policies and processes
- Ability to work to SLA and KPI deadlines
- Good organisational and customer service skills
- Maintain confidentiality and protect personal data at all times
- Ability to investigate and respond to queries across channels
- Make process improvement suggestions
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
