1. Programme Operations and Delivery Support: Execute and coordinate programme delivery activities, including enrolment processes, system set-up, billing, student pass management, and maintenance of operational systems and online teaching platforms. Ensure timely and accurate execution to support effective programme delivery and minimise operational disruptions.
2. Stakeholder Coordination Support: Coordinate with University Partners, student leaders, academics, and internal stakeholders to support programme delivery, including preparation of materials, communications, and coordination of activities to facilitate partner visits and other events.
3. Student, Lecturer and Assessment Support: Coordinate administrative activities across the student life cycle, including timely and nurturing communication with prospects, students and alumni, handling of feedback and complaints, and where applicable, coordination of intervention activities for at-risk students in collaboration with academic leads. Support lecturer deployment, scheduling, and assessment arrangements, ensuring alignment with programme and regulatory requirements.
4. Planning, Scheduling and Resource Coordination: Coordinate class schedules, resource allocation, and operational logistics to support smooth and efficient programme delivery in accordance with course requirements, regulatory requirements, and internal quality standards.
5. Marketing, Recruitment and Programme Reporting: Support marketing and recruitment activities, including conducting briefings, coordinating events, and working with key stakeholders to ensure smooth onboarding of new students. Maintain programme data and prepare reports and statistics for operational tracking and programme review purposes.
6. Programme Review and Continuous Improvement Support: Support programme reviews through data preparation and follow-through on required updates, including system set-up changes. Assist in process improvement and digitisation initiatives, including participation in testing and UAT of new systems prior to final execution.
Job Requirement:
Degree Holder
At least 2 -3 years of relevant work experience in a customer-focused environment, preferably in an education setting
Understanding of frontline customer/call center operations, with knowledge of customer service and enquiry handling process
Bilingual with good command of spoken and written English
Working knowledge of Microsoft Office software
Basic IT knowledge preferred
We regret that only shortlisted candidates will be notified.
Skills Required
- Degree holder
- 2-3 years relevant work experience in a customer-focused environment (preferably education)
- Understanding of frontline customer/call center operations and enquiry handling
- Bilingual with good spoken and written English
- Working knowledge of Microsoft Office
- Basic IT knowledge
What We Do
The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognised for empowering individuals and enterprises to thrive across life stages through learning. Seeded by the Singapore Economic Development Board in 1964, SIM has been leading in the development of work and industry skills for Singapore’s growth. Through harnessing new knowledge, skills and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life. SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM Global Education focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises
