Job Title
Executive - HelpdeskJob Description Summary
Job Description
To provide call logging services in accordance with the service guidelines. 2. Receive and log complaints - Record complete details of the service requests / complaints from employees. Assign Unique Identity numbers for all service requests / complaints 3. Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers 4. Assign and Dispatch - Assign specific service provider based on the nature of request / complain 5. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times 6. Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure 7. Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls 8. Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses 9. Responsible for maintaining the telephone registers including call tracking 10. Coordinate with Internal TR coordinator for all the meetings for special requests like projector, AV equipments etc., 11. Provide assistance in general administrative activities as required 12. Contribute to the Monthly Management Report 13. Participate in Emergency Evacuation procedures including crisis management and business continuity 14. Perform other duties as required by Cushman & Wakefield
INCO: “Cushman & Wakefield”
Skills Required
- Experience in a call center or helpdesk environment
- Good communication skills
- Ability to generate and maintain reports
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
