Executive - GOT-Operations (Contact Centre - Front Office)

Reposted 5 Hours Ago
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Petaling Jaya, Petaling, Selangor, MYS
In-Office
Entry level
Fintech • Payments • Financial Services
The Role
Coordinate recruitment and onboarding/offboarding for contact centre staff, manage employee engagement initiatives, handle administrative reporting and projects, liaise with users and internal teams on technology and compliance, and ensure day-to-day operational requirements of the Hong Leong contact centre are met.
Summary Generated by Built In

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

HLCC Recruitment

  • Responsible to arrange interview for Service Managers and Support Team’s Managers.
  • Follow up documentation submission status with candidates and HR.
  • Prepare System IDs, Door Access for new joiners.
  • Remove all the system IDs and Door Access when staff exiting.

Employee Engagement

  • Manage and provide guidelines and initiatives to improve employee engagement in HLCC.
  • Work with frontline to deploy staff engagement activities for performance and engagement.

Administrative

  • To assist and support general administrative work within HLCC.
  • Provide accurate and timely daily, weekly and monthly reports, including Sales Incentive, frontline allowance payout and etc.
  • Complete assigned projects by organizing and coordinating requirements, planning and arranging meeting and monitoring results.

HLCC Technology

  • Ensure all initiatives are compliant with the Bank’s policies.
  • Liaise with users, internal teams and business partners drive solution workability.
  • Drive technical and functional meetings with users and business partners to achieve a productive outcome.
  • Responsible to oversee Hong Leong Contact Centre operational requirements are met on a day to day basis.
  • Ensure all monthly and yearly designated activities (i.e. Business Continuity, Security reviews etc.) are met.

Jobholder Requirements:

  • Malaysian citizen

  • Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too.

  • Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.

  • Basic PC knowledge, with the ability to quickly adapt to new software applications.

  • Must be willing to work in PJ City

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Skills Required

  • Malaysian citizen
  • Fresh graduates, Diploma or SPM holders
  • Good communication skills in English and Malay
  • Ability to communicate in Mandarin
  • Basic PC knowledge and ability to adapt to new software
  • Willingness to work in PJ City (on-site)
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The Company
HQ: Kuala Lumpur, Wilayah Persekutuan
6,612 Employees
Year Founded: 1905

What We Do

Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services

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