Executive Director - Head of Leadership, Engagement & Workforce Transformation for Tech & Ops

Posted 6 Days Ago
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New York, NY, USA
In-Office
195K-275K Annually
Expert/Leader
Fintech • Financial Services
The Role
Lead design and execution of a multi-level leadership development framework for Tech & Ops, drive workforce transformation and upskilling amid automation and AI, strengthen employee engagement and experience, partner with HR and business leaders on succession and talent strategy, and measure effectiveness through workforce insights and metrics.
Summary Generated by Built In

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.

This role will be responsible for designing and executing a leadership development framework that helps the Tech & Ops organization navigate the intersection of technical evolution and human-centric management. This role focuses on leadership capability, workforce readiness, employee experience, and talent development strategies that enable successful adoption of automation and emerging technologies. The role partners closely with HR and business leaders to strengthen leadership pipelines, enhance employee engagement and build organizational resilience.

Key Responsibilities:

Leadership Development & Transformation 

  • Design and execute a multi-level leadership development framework focused on leading through change and managing increasingly technology-enabled workforces. 

  • Equip leaders with the skills to redeploy and develop talent as automation transforms traditional roles and responsibilities.

  • Develop targeted learning experiences for emerging leaders and high-potential talent across the Tech & Ops organization. 

  • Establish leadership practices that foster adaptability, continuous learning, and innovation.

Employee Experience 

  • Develop strategies and programs that strengthen employee engagement and support organizational effectiveness during periods of transformation.

  • Leverage employee feedback, workforce insights, and engagement data to identify opportunities to improve the employee experience.

  • Design and oversee mentoring, coaching, and knowledge-sharing programs that facilitate transfer of expertise across generations of talent.

  • Partner with business leaders to promote a culture of growth, wellbeing, and continuous development.

Talent Strategy & HR Partnership

  • Partner with HR and business leaders to align leadership development programs with promotion, career progression, and talent management frameworks.

  • Contribute to succession planning discussions by helping identify critical capabilities, leadership readiness, and development priorities within Tech & Ops.

  • Collaborate with HR on workforce wellbeing initiatives aimed at supporting resilience and reducing burnout during periods of organizational change.

  • Provide thought leadership and workforce insights to support long-term talent planning and organizational transformation efforts. 

Qualifications:

  • Experience: 10+ years in Talent Development, Organizational Development (OD), or HR Leadership, preferably within Financial Services or a high-growth Tech environment.

  • Workforce Transformation Expertise: Deep understanding of how automation, AI, and evolving technologies impact workforce dynamics, leadership effectiveness, and employee engagement. Experience leading initiatives focused on upskilling, reskilling, and organizational adaption. 

  • Analytical Mindset: Demonstrated ability to establish metrics and measure the effectiveness of leadership development, engagement, and workforce transformation initiatives.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $195,000 and $275,000 per year at the commencement of employment.  However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Skills Required

  • 10+ years in Talent Development, Organizational Development, or HR Leadership
  • Experience within Financial Services or a high-growth Tech environment
  • Deep expertise in workforce transformation, including automation, AI impact, upskilling and reskilling initiatives
  • Demonstrated analytical mindset with ability to establish metrics and measure program effectiveness
  • Proven ability to partner with HR and business leaders on leadership development, succession planning, and talent strategy

Morgan Stanley Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Morgan Stanley and has not been reviewed or approved by Morgan Stanley.

  • Parental & Family Support Family support is extensive, with paid parental leave for all parents, adoption and fertility assistance, backup childcare, and eldercare resources. Feedback suggests these programs meaningfully enhance the overall package and help with retention.
  • Healthcare Strength Health coverage spans medical, dental, vision, mental‑health access, care navigation, and expert second opinions. Convenient primary care access and condition‑specific support reinforce the depth of healthcare coverage.
  • Equity Value & Accessibility Equity compensation and stock ownership are positioned as core motivators that encourage commitment and retention. Feedback suggests education and support are provided to help participants manage equity and related financial benefits.

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The Company
HQ: New York, NY
87,899 Employees

What We Do

Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals. For over 85 years, the firm’s reputation for using innovative thinking to solve complex problems has been well earned and rarely matched. A consistent industry leader throughout decades of dramatic change in modern finance, Morgan Stanley will continue to break new ground in advising, serving and providing new opportunities for its clients. Morgan Stanley is committed to maintaining the first-class service and high standard of excellence that have always defined the firm. At its foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide its more than 60,000 employees in 1,200 offices across 41 countries.

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