To support asset, liability and digital operations through assessment of operational activities, monitoring of process controls, identification of operational risks and review of compliance with regulatory and internal requirements. The role provides analytical inputs to improve service quality, operational efficiency and customer outcomes.
Responsibilities- Perform daily reconciliation of settlement, pool, suspense and digital transaction accounts.
- Execute settlement activities with NPCI, Visa, Mastercard, Payment Aggregators and other payment network partners.
- Support card management and digital payment operations to ensure accurate and timely transaction processing.
- Manage customer disputes, chargebacks and transaction exceptions and ensure resolution within regulatory timelines.
- Monitor reconciliation breaks, settlement exceptions and pending items and drive timely resolution.
- Escalate operational exceptions, control breaches and unresolved issues in accordance with defined procedures.
- Ensure adherence to regulatory requirements, internal controls and operational procedures governing digital payment operations.
- Support audit, compliance and operational review activities and ensure timely closure of observations.
Experience Range: 1 to 2 Years
Qualifications:
Graduation/ Post‑Graduation (Any specialization)
Skills Required
- 1 to 2 years of experience
- Graduation or post-graduation in any specialization
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
