The CX Design Executive leads the design and execution of high-impact solutions that enhance our customer experience across all touchpoints.
Sitting within the Customer Experience Department, the CX Design team transforms friction into fluidity — optimizing process flows, building automations, and creating dashboards using tools like ChatGPT, Gemini, DeepSeek, and custom scripting.
This role is both strategic and hands-on: You’ll identify improvement opportunities, design solutions, manage implementation, and lead the team with technical depth and purpose. The success of this role is measured through reduction in support ticket volume, faster resolution time, and improved CSAT (Customer Satisfaction Score).
- Identify process inefficiencies and CX pain points — 80% within Customer Experience, 20% across other business units.
- Use data, feedback, and observation to inform problem statements and opportunities.
- Design and propose scalable, tech-enabled solutions — from quick fixes to full automation and dashboarding.
- Gather requirements, build prototypes, and implement user-friendly solutions with clear documentation.
- Prioritize initiatives based on business impact and lead projects from planning to delivery.
- Manage task allocation and team timelines to ensure timely and high-quality delivery.
- Collaborate with internal teams to ensure smooth adoption of new solutions.
- Continuously collect feedback and iterate for ongoing improvements.
Requirements
- Diploma or degree in a relevant field; graduates and diploma holders are welcome to apply.
- Familiarity with Google Sheets and other data management tools.
- Strong attention to detail and accuracy in data entry and calculations.
- Good communication skills and the ability to collaborate with different teams.
- Analytical mindset with problem-solving abilities.
- Willingness to learn and adapt to new systems and processes.
Teleport Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Teleport and has not been reviewed or approved by Teleport.
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Fair & Transparent Compensation — Pay is considered competitive and fairly set, with public salary ranges and role-specific bands providing clarity. Market-aligned offers are visible across engineering and go-to-market roles, reinforcing a perception of strong total compensation.
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Healthcare Strength — Health coverage spans medical, dental, vision, disability, and mental-health support, including resources like 24/7 assistance and meditation tools. This breadth is consistently highlighted as a core element of the package.
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Wellbeing & Lifestyle Benefits — A substantial annual expense/wellness benefit and remote-work support (home office, internet/phone, gym, commuting, and professional development) are emphasized. These flexible perks meaningfully augment total rewards for a remote-first setup.
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Teleport allows engineers and security professionals to unify access for SSH servers, Kubernetes clusters, web applications, and databases across all environments.
