You will:
- Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
- Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
- Provide feedback proactively to make work processes more efficient or to enhance customer experience
- Collaborate and support team members in enquiry/complaint handling
- Prepare reports pertaining to statistics collection and productivity
- Work on projects and assignments that your supervisor assigns
To join us as a Customer Service Officer, you:
- have obtained a diploma or degree, relevant insurance certification will be an advantage;
- have at least 1 year of customer service experience in the insurance or financial industry;
- are proficient in Microsoft Office;
- have strong interpersonal and communication skills (including writing);
- can multitask and prioritize daily workload; and
- enjoy helping customers and remain composed in the face of challenges.
Skills Required
- High school diploma or degree
- 1 year of customer service experience in insurance or financial sectors
- Proficiency in Microsoft Office
- Strong interpersonal and communication skills
- Ability to multitask and prioritize workload
- Relevant insurance certification
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
