The Role
Handle incoming customer calls, schedule repair appointments, guide customers to service locations, follow up on missed visits, provide repair and stock updates, reserve parts, sell AppleCare+ and accessories, and report daily appointment, conversion, and revenue metrics.
Summary Generated by Built In
- Attend all incoming calls and ensure missed percentage is not more than 1%, Increase conversion from lead to walk-in and repair
- Understand customer issues and service requirements, Book appointment, guide customer to nearest icare, Follow-up with customers who has not reached icare
- Provide stock and repair status to customers, and block parts for repair
- Identify opportunities and sell AC+ & P+ and other accy
- Provide daily appointments, conversions, and revenue generated report
Requirements
- Strong persuasion and negotiation skills
- Comfortable handling customer objections
- Knowledge of Apple products
- Positive attitude and target-oriented mindset
Skills Required
- Strong persuasion and negotiation skills
- Comfort handling customer objections
- Knowledge of Apple products
- Positive attitude and target-oriented mindset
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The Company
What We Do
Ample Group is a stable organization with more than 29 years of experience in systems integration and information technology. Its public company information describes the business as operating in SI/IT, while the associated technical-support role is hosted under the Ample Group name. The available evidence supports positioning Ample as an IT-focused systems-integration organization, although it does not provide a fuller account of its products, clients, or services.
