The Role
Support customers through email, live chat, social media, and phone channels. Identify customer needs, resolve complaints, provide accurate information and appropriate alternatives, maintain interaction records, and follow up to ensure resolution. The role requires strong written and verbal communication, effective relationship-building, and consistent advocacy for customer issues. Fresh graduates are encouraged to apply.
Summary Generated by Built In
What we do:
Money. It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. That’s why at Jupiter, our mission is to improve your financial well-being by giving you full control over your money, helping you track, save, and invest with confidence. We’re a financial services platform that uses technology to simplify money management. Whether it’s a savings account, payments, loans, credit cards, investments, or smart money tools it’s all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.
Our journey: Jupiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.
We've built a team of creative thinkers and domain experts, driven by a shared vision of a transparent and inclusive financial ecosystem.
We’ve embraced cutting- edge technology with high ownership and deep customer obsession. Our team, spanning Mobile, Platform, Data, AI & ML — is building to scale products across the board. From AI to behavioural science, we’re creating world class banking experiences, and we’re looking for more builders to join us.
Who we're looking for:
We are currently hiring fresh graduates for a voice and non-voice process role within our customer support team.
Roles and Responsibilities:
Supporting end customers via various communication channels, including mail, live chat, social media, and on-call
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Use the right methods/tools to provide accurate, valid, and complete information. Handle
customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions as per agreed communication guidelines and defined policies
.
What is needed for this role:
Excellent written and verbal communication skills
Exemplary people and communication skills
Freshers can also apply
Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments. Only graduates can apply.
Brownie Points for:
Experience mentoring juniors or managing agency/vendor partners.
Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.
Want to know more about us? Hop onto the links below:
About us
Our values
Our Journey
Skills Required
- Excellent written and verbal communication skills
- Strong people and communication skills
- Graduate degree
- Experience mentoring juniors or managing agency or vendor partners
- Exposure to credit or payment products and related risk or compliance considerations
- Familiarity with predictive models, such as churn or upsell propensity
- Familiarity with large-scale marketing automation
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The Company
What We Do
Jupiter is an all things money app with one simple aim – to deliver a financial experience that keeps pace with you. We help you cut through the jargons, offer smart insights based on your spending, and provide you with a range of new-age features to enable you to make sense of your finances.
