At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Responsible for running the operations and implementing process improvements of the customer contact centre• Plan and monitor contact centre activities
• Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements
• Develop contact centre staff through continuous review, feedback, and on-the-job training
• May manage contact centre vendor in the case where the contact centre is outsourced
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Skills Required
- Experience in managing contact centre operations
- Ability to analyse processes and implement improvements
- Skills in staff development and training
- Experience with vendor management
What We Do
AIA Group Limited is a multinational insurance and financial services corporation headquartered in Hong Kong, providing life insurance, savings, and health protection products across the Asia-Pacific region.
