Executive Assistant

Description

Sprout Social is looking to hire an Executive Assistant for the Product and Engineering team. 

Why join Sprout’s Product & Engineering team?

Sprout believes the best product experiences come from empowered product development teams that develop expertise in their domain and empathize with customer challenges. What’s unique about our Product & Engineering org is that it consists of cross-functional teams we call “squads,” inclusive of product managers, designers, data scientists, and engineers. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every product manager and engineer has the chance to impact our company and our customers. If you value solving hard problems with the smartest people in the industry and have a true customer-centric approach, our Product & Engineering org just might be the place to accelerate your career.

What you'll do

As an Executive Assistant at Sprout Social, you will play a critical role in supporting the CTO and CPO, ensuring the seamless operation of the engineering and product organizations. You’ll work closely with leadership and their Chiefs of Staff to align priorities and maintain effective communication across teams. In this dynamic position, you’ll manage complex schedules, tackle strategic initiatives, and drive operational efficiency. Success in this role requires the ability to navigate ambiguity, anticipate needs, and make proactive, informed decisions to support the business and leadership team.

Calendar & Meetings Coordination:

• Collaborate closely with the CTO, CPO, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals.
• Coordinate and manage meetings, ensuring key engineering and product stakeholders are included as necessary.
• Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams.
• Conduct regular reviews of the CTO and CPO's calendars to optimize time management, streamline scheduling, and minimize conflicts.

Cross-functional Projects:

• Support the logistical and tactical coordination of key engineering and product initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics.
• Assist in tracking progress on product roadmaps and engineering development cycles, ensuring timely follow-up on action items and delivering updates as needed.
• Serve as a liaison between the CTO, CPO, and cross-functional teams to maintain alignment on technical priorities and ensure smooth communication across departments.

Travel & Expense Coordination:

• Manage travel logistics for the CTO, CPO, and key team members, ensuring travel plans align with critical product and engineering deadlines, such as releases, demos, onsite meetings, and offsites.
• Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies.
• Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules.

Product & Engineering Event Management:

• Plan and organize internal and external events, including engineering offsites, onsites, and team-building activities.
• Support the logistics and coordination of quarterly product reviews, all-hands meetings, and other key gatherings for product and engineering teams.
• Gather feedback from internal engineering and product teams after events to identify areas for improvement and optimize future event planning.

Administrative & Support Tasks:

• Oversee budgets for technical operations, product initiatives, and related events, ensuring financial efficiency and adherence to budgetary guidelines.
• Facilitate internal communication, ensuring timely and accurate dissemination of critical messages to the relevant product and engineering teams.

What you’ll bring

The minimum qualifications for this role include:

• 8+ years of experience providing executive support, preferably in a technical, product, or engineering environment.
• Proven experience working in a fast-paced environment, with a strong understanding of managing complex engineering and product operations.
• High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Jira, Confluence) used in engineering and product management.

Preferred qualifications for this role include:

• Experience supporting executives within engineering, product development, or technology teams.
• Familiarity with software development life cycles, Agile methodologies, and product release processes.
• Strong understanding of technical documentation, project management workflows, and technical reporting processes.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success.
• Collaborate with the Chief of Staff to define key success metrics for your role and establish a framework for measuring progress.
• Develop a deep understanding of the CTO and CPO’s priorities, leadership styles, and communication preferences.
• Build strong working relationships with the engineering, product, and Chief of Staff teams to ensure alignment and smooth collaboration.
• Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization.

Within 3 months, you’ll start hitting your stride by:

• Build strong relationships with cross-functional leaders in Product and Engineering to understand their working models and ensure seamless collaboration.
• Take full ownership of scheduling, travel logistics, and event coordination, ensuring smooth operations and effective coordination across technical and product teams.
• Drive process improvements to streamline administrative workflows and increase efficiency.
• Support cross-functional projects by collaborating closely with engineering, product teams, and the Chief of Staff to ensure timely execution and alignment with strategic goals.

Within 6 months, you’ll be making a clear impact through:

• Anticipate the needs of the CTO and CPO, proactively managing their schedules and reducing their administrative workload.
• Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams.
• Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams.

Within 12 months, you’ll make this role your own by:

• Collaborate with the Chief of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness.
• Actively seek and respond to feedback from peers, customers, and leadership—both solicited and unsolicited—to continuously improve processes and outcomes.
• Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined.

Of course what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $100,000 to $150,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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