Executive Assistant

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

Reporting to the VP of Customer Experience, the Executive Assistant is primarily responsible for the organization and prioritization of and will serve as a liaison between internal and external customers, executive management, and key stakeholders. While this role will primarily support the VP, Customer Experience & CX Leadership team, this role will also support one of the company founders (approx 10%). The successful candidate understands the complexities of a Customer Experience focused organization, with a holistic approach, helping coordinate and prioritize according to business needs. This position requires an experienced, intellectually curious, and strategically thoughtful approach with meticulous attention to detail and follow-through.

This is a remote opportunity within the US and Canada (Eastern Time Zone preferred).

What we're looking for:

• 5+ years of recent, full-time administrative/executive support, reporting to one or more executives
• Must be extremely adaptable to the ever-changing needs of a fast growing technology company
• Must be highly organized, efficient, and demonstrate innate attention to detail
• Must be willing to travel internationally 
• Experience working with executives in a fast-paced environment preferably in technology, media, internet or related companies
• Highly proficient in a variety of applications including Zoom, Slack, and Notion. Particularly so in Google Apps, including Google Calendar and Google Docs
• Flexible - in terms of responsibilities and responsiveness with a positive “can-do” spirit and adaptable to 1Password culture 
• Proven ability to drive projects forward while simultaneously multitasking in an environment with shifting priorities
• Quick learner - have a “knack” for tech – able to figure out new systems and adapt on the go
• Independent - able to work under little direction and exercise sound judgment when making time sensitive decisions
• Reliable teammate - able to thrive in a team setting, willingness to help others, while also being able to work well independently
• Self-starter - knows when to trust instincts and when to ask for help
• Problem solver - proactively and efficiently identifies creative solutions 
• Trustworthy - must have impeccable discretion with access to sensitive company, customer, and personal information
• Exceptional communication and interpersonal skills – poised, professional, and articulate, as you will be representing the personal “brand” of your executive to many external partners across a wide variety of industries

What you can expect:

• Key Outcomes for this Role:
• Through clear and concise communication, ensure the VP of Customer Experience is aligned and focusing on the right priorities.
• Provide assistance to the Customer Experience Directors as we coordinate various activities and align goals.
• Establish a strong balance of approachability and professionalism within the leadership of the Customer Experience team.
• Collaborate with the current Executive Assistant Team and empower them to establish standards for high performance within the team itself and their departments.




• Calendar, Email, Travel Arrangements and Time Management:
• Align with the VP of Customer Experience and the CX Leadership team on their priorities and preferences and ensure time is managed efficiently to focus on the right priorities at the right time.
• Ensure the VP of Customer Experience is in lockstep with each executive team member. Understand executive team priorities and synthesize those priorities along with calendars and the broader corporate calendar.
• Organize Google calendar to develop a structure that allows the VP of Customer Experience and the CX Leadership team to be as effective as possible.
• Assemble appropriate materials to prepare the VP of Customer Experience and the CX Leadership team for meetings; distribute materials, briefings for customer meetings, investor meetings and more. Ensure agenda items are documented, log action items, follow up on outstanding items, etc.
• Arrange complex and detailed travel plans, itineraries, and agendas; and compile documents for travel-related meetings.




• Organizational Awareness and Relationship Development:
• Develop strong and professional rapport with customers, prospects, Board members, their assistants, and all employees
• Keep aware of the pulse of the organization 

Bonus points:

• Previous startup experience, preferably in a rapid, high growth environment
• Previous experience using 1Password
• Strong event planning experience 
• You are part of an external Executive Assistant community, that you can leverage for bringing forward new ideas and practices to our Executive Assistant Team

USA-based roles only: The annual base salary for this role is between $97,000 USD and $131,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $87,000 CAD and $117,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full-time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.