Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Executive Assistant
Location & Work Set-Up: Hybrid in Makati
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
What You’ll Bring to the Table:
JOB OVERVIEW
As Executive Assistant, you will be a trusted advisor and expected to support multiple senior manager and executives, proactively and effectively within the business.
To be successful in this role, you will be expected to understand the business, and demonstrate a high level of business acumen and exceptional organisational skills which will contribute to seamless day-to day operations.
DUTIES AND RESPONSIBILITIES
Primary responsibilities include but are not limited to:
Main Responsibilities
- Management and coordination of agendas for 1:1 and direct report meetings
- Maintenance of executive’s calendar, email inbox/es, and outbound-inbound enquiries.
- Writing error-free, eloquent emails and letters.
- Proactively source sales meet with potential customers and set appointments.
- Maintain confidentiality and use a high degree of discretion.
- Full responsibility for day-to-day operations of the executive management function
- Oversee internal administration processes and system upkeep.
- Organisation of functions, events, and other ad hoc celebrations throughout the year
- Coordinate travel and accommodation requirements.
- Minute taking for meetings.
- Office Coordination, general office support, and other building matters when required.
- Taking of inbound and outbound calls as needed.
Account Management
- Be professional/courteous/polite in all communications.
- Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectivity and efficiency of processes.
- Maintain a high level of quality and efficiency on all tasks managed by observing best practice and utilizing available tools.
- Ensure attendance, participation, and cooperation during knowledge transfer sessions and other meetings.
Ad hoc tasks
- Tasks deemed necessary to ensure excellent customer experience as determined by management.
QUALIFICATIONS
Product Knowledge
- Bachelor's/College Degree in Business Administration, Management, or other related discipline is a plus, but not required.
- At least 3 years of experience as an Executive Assistant with stakeholder management skills.
- Executive assistance experience with law firm/s Is strongly preferred.
- Strong analytical and computer (primarily Outlook, Excel, and Teams) skills
- Work experience with Slack, Notion, G Suite, M365.
- HubSpot experience is advantageous.
- Strong oral and written communication skills
- Inbound and outbound call experience is advantageous.
- Detail-oriented, always able to provide accurate and high-level quality work.
- Ability to manage multiple priorities while remaining focused on quality and delivery.
- Good administrative and organizational ability.
- Ability to learn quickly and think ahead.
- High level of empathy and mindfulness
- Works collaboratively and as part of a team building genuine relationships.
- Provides systematic and dependable follow-up, as well as a high level of organization and preparedness.
- Maintains workflow under pressure and in a fast-paced, high-profile work environment.
- Accountability – always following up and staying ahead of the game.
- Ability to think strategically and execute quality output under tight deadline.
- Strong time-management skills and presentation skills
- Hard working and passionate about career and making a difference.
Customer Focus
- Actively seeks to understand and deliver client needs, expectations, and levels of satisfaction.
- Able to maintain good relationships with clients and other stakeholders.
- Proactively seeks solutions for clients.
- Experience in working with an Australian company is a plus.
What's in It for You:
- Flexibility: Work remotely or from one of our inspiring offices and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
