The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.
Amex Offers Team sits within the Membership Portfolio Services.
Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.
The Executive Administrative Assistant is a critical member of the Offers team who provides organizational support and ensures that the team's logistical needs are met. This position is responsible for administrative support to the Vice Presidents of Sales and Success. You are experiences in handling a wide range of administrative related tasks and be able to work independently and confidently. Building positive relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.
Responsibilities
- Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones.
- Calendar management, including scheduling meetings with various colleagues internally and externally
- Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required
- Preparing, reviewing and processing expense reports, and running expense report approvals, in line with company T&E policy and budget.
- Assisting with timekeeping and payroll duties
- Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave
- Handling organization charts and team rosters, onboarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate
- Processing of requisitions and other invoices, ordering supplies and handling ticket requests
Minimum Qualifications:
- Experience supporting senior level executives with large and global organizations, complex calendars, and frequent travel
- Outstanding organizational, administrative, and interpersonal skills
- Keen attention to detail in execution and follow-up
- Demonstrated ability to prioritize multiple tasks and work autonomously
- Must have strong integrity, reliability and proven ability to handle confidential/critical information with discretion
- Strong written and verbal communication
- Proficiency in Microsoft Outlook and Word
- Proficiency in expense and travel management software
Preferred Qualifications:
- Proficiency in Microsoft Office programs such as PowerPoint and Excel
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Experience supporting senior level executives with large and global organizations, complex calendars, and frequent travel
- Outstanding organizational, administrative, and interpersonal skills
- Keen attention to detail in execution and follow-up
- Demonstrated ability to prioritize multiple tasks and work autonomously
- Strong integrity, reliability and proven ability to handle confidential/critical information with discretion
- Strong written and verbal communication
- Proficiency in Microsoft Outlook and Microsoft Word
- Proficiency in expense and travel management software
- Authorization to work in the U.S. without visa sponsorship
- Proficiency in Microsoft PowerPoint and Microsoft Excel
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
