Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
As our Execution & Enablement Specialist, you will play a key role in driving operational excellence across dLocal's Payins network. You'll own strategic relationships with processors, acquirers, APM providers and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you'll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You'll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants' time-to-revenue.
Reports to the Execution & Enablement Manager, South LATAM.
What will I be doing?
Partner & processor management
• Own day-to-day operational relationship for assigned partners (for Cards and APMs): onboarding, contract changes, operational migrations, and go-live readiness.
• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
• Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
Enablement & commercial responsibilities
• Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
• Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.
Merchant-facing operational support
• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
Performance optimization & market intelligence
• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards
• Drive the rollout of New Technologies with key partners across Argentina and Bolivia, as part of dLocal's 2026 resilience agenda.s.
Governance, reporting & continuous improvement
• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
What skills do I need?
• Knowledge of data analytics and reporting.
• Basic knowledge of programming languages. Proficient with Excel/Sheets.
• Ability to write data reading queries in tools such as QuickSight, Power BI, Logz.io, AWS Athena, and other analysis and monitoring platforms.
• Excellent interpersonal and communication skills to build effective relationships with partners and work effectively with them.
• Data-driven mindset with strong root-cause analysis skills.
• Advanced/Fluent English.
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.
• Bias for action, ownership, strong organization, and ability to operate across time zones and manage multiple initiatives.
• Ability to work with tight deadlines.
• Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across teams worldwide.
• Curious profile and positive attitude.
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
Skills Required
- Knowledge of data analytics and reporting
- Basic knowledge of programming languages
- Proficiency with Excel and Google Sheets
- Ability to write data-reading queries using QuickSight, Power BI, Logz.io, AWS Athena, or similar analysis and monitoring platforms
- Excellent interpersonal and communication skills for partner relationship management
- Strong root-cause analysis skills and a data-driven mindset
- Advanced or fluent English
- Exceptional organizational skills and ability to manage multiple activities and projects simultaneously
- Ability to operate across time zones and manage multiple initiatives
- Ability to work with tight deadlines
- Ability to work effectively in a fast-paced, ambiguous, constantly changing environment
- Experience in the payment or fintech industry
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
