Wage: $15.75 + Performance bonus
Overview
The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!
Responsibilities
As an Exceptions Specialist, you will:
- Research and resolve anomalies in utility provider bills.
- Communicate with utility providers and clients through email and on the phone.
- Determine the best course of action to resolve issues and contacting the necessary party.
- Detect inefficient processes and find innovative solutions
- Medium phone usage-outbound calls with providers and clients, 25% of your day.
Qualifications
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills – ability to independently use the resources and tools provided to you
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
As an Exceptions Specialist, you will also be eligible for performance-based bonuses.
Preferred QualificationsEducation & Experiences- High School diploma or equivalent
Skills Required
- Attention to detail
- Ability to explain complex ideas verbally and in writing using clear, professional language
- Ability to prioritize time and consistently achieve goals
- Problem-solving skills; ability to independently use provided resources and tools
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
- Medium phone usage (outbound calls ~25% of the workday)
- High School diploma or equivalent
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
