CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.
The purpose of the Clinical (Exception Handling) Resolution Specialist is to serve a molecular diagnostics lab in resolving exception events pertaining to patient results. You will assist the Exception Handling Resolution group in day-to-day quality control, exception cases resolution and internal/external outreach and documentation. You are responsible for ensuring that the documentation of procedures related to resolving exception cases meets all regulatory requirements, reviewing data for accuracy, and issuing test reports in a timely manner.
This is a contract position with the potential to be converted to a full-time role.
It is scheduled for 40 hrs/week.
The assignment runs for 12 months.
Hourly Rate: $24-30/hour depending on background and experience
Reporting to the Sr. Exception Handling Resolution Supervisor, you will be supporting the Clinical Lab department in ensuring the timely and complete resolution of any exception handling events as it pertains to Medical Records and patient data.
Responsibilities:
- Ensure problem log resolution, GDP documentation and interdepartmental
collaboration - Triage exception handling requests and external inquires
- Report quality issues directly to the Clinical Laboratory Director
- Maintain and manage personal daily performance and workload
- Execute procedures to resolve problem log cases in a timely manner
- Escalate problem log cases to appropriate parties when necessary
- Review issues regarding problem cases with Sr. Exception Handling Resolution
Supervisor, Clinical Laboratory Director, and Laboratory Management team to
get direction for troubleshooting and next step directions - Follow all policies and procedures for exception handling workflows
- Follow all company policies and procedures
- Follow quality assurance and quality control programs, taking corrective action
when necessary - Monitor Xifin rejection queue, when necessary
- Monitor and makes appropriate outreach for LCD Manual review queue, when
necessary - Monitor inquiries from the Accessioning and Portal queue in addition to the
Medical Records email account - Understand and recognize laboratory information system alerts and flags and
takes the appropriate action - Recognize when information presented on requisitions is unclear and ambiguous
and knows and follows corrective actions to be taken - Assist in the drafting of result reports within the scope of the position
- Communicate with staff to ensure highest level quality of work for each
specimen received - Effectively communicate via written, verbal, face-to-face, telephone, and
computer methods - Provide excellent patient and provider care at all times
- Respect and maintain the confidentiality of information relative to clients and
patients - Maintain CAP/CLIA compliance
Minimum Education, Experience, & Specialized Knowledge (Required):
- Bachelor’s degree or higher in a healthcare program is preferred, but not
required - Experience with laboratory information systems and/or electronic health records
system - Excellent customer service skills and history of conflict resolution
- History of developing and maintaining controlled procedures
- Ability to work independently in an extremely fast-paced, dynamic environment
- Must be a team player with good interpersonal skills
- Excellent problem-solving, organization, and communication skills
- Proficient in Microsoft Office Suite
- Able to be onsite at our Waltham, MA laboratory
CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
The U.S. EEO posters are available here.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
This is the anticipated base salary range for candidates who will work in Waltham, MA. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Skills Required
- Bachelor's degree or higher in a healthcare program
- Experience with laboratory information systems and/or electronic health record systems
- Excellent customer service skills and conflict-resolution experience
- Experience developing and maintaining controlled procedures
- Ability to work independently in a fast-paced, dynamic environment
- Strong teamwork and interpersonal skills
- Excellent problem-solving, organizational, and communication skills
- Proficiency with Microsoft Office Suite
- Ability to work onsite at the Waltham, Massachusetts laboratory
What We Do
CareDx: Transforming Transplant Patient Care Through Novel Surveillance Management Solutions CareDx, Inc. is dedicated to improving the lives of organ transplant patients through non-invasive diagnostics. By combining the latest advances in genomics and bioinformatics technology, with a commitment to generating high quality clinical evidence through trials and registries, CareDx is at the forefront of organ transplant surveillance and pre-transplant HLA typing solutions. NASDAQ:CDNA About AlloSure® AlloSure is the first and only non-invasive blood test that directly measures allograft injury and identifies the probability of active rejection to better manage kidney transplant patients. AlloSure is a clinical-grade, proprietary Next-Generation Sequencing (NGS) based test to detect donor-derived cell-free DNA (dd-cfDNA) in order to identify organ injury in kidney transplant recipients. AlloSure is analytically validated as a sensitive, specific, and precise measurement of dd-cfDNA. AlloSure detects active rejection (acute active ABMR, chronic active ABMR, or TCMR) with high accuracy, outperforms serum creatinine in kidney transplant recipients, and is highly sensitive in distinguishing ABMR from no ABMR. AlloSure is performed in the CareDx CLIA-certified laboratory. http://www.allosure.com/ About AlloMap® AlloMap Molecular Expression Testing is a non-invasive blood test used to aid in the identification of heart transplant recipients with stable allograft function who have a low probability of moderate/severe acute cellular rejection at the time of testing in conjunction with standard clinical assessment. AlloMap testing measures the expression levels of 20 genes from a blood sample. The combined expression of these genes is represented as an AlloMap test score. AlloMap is performed in the CareDx CLIA-certified laboratory and has been commercially available in the United States since 2005. AlloMap was cleared by the U.S. Food and Drug Administration in 2008 and was CE marked for the European Union in 2011. Use of AlloMap is also included in the International Society for Heart and Lung Transplantation (ISHLT) Practice Guidelines, published in August 2010, the worldwide standard for the care of heart transplant patients. http://www.allomap.com/
