EverWell - Platform Engineering Manager (Remote, NZ)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en    

About the company 

Timely and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry.

We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them. 

We're looking for a Platform Engineering Manager to lead our Platform Development and Database Reliability Engineering (DRE) teams, helping shape the technology that supports Timely, SalonBiz and our growing global customer base.

You'll work closely with our Engineering leaders to influence technical direction, improve how we build and deliver software, and ensure our platforms continue to scale.

This is as much about people as it is technology. We're looking for someone who loves developing engineers, making smart technical decisions and creating an environment where teams can do their best work.

• Lead our Platform Development and Database Reliability Engineering (DRE) teams, supporting your people to do great work, grow their skills and take ownership of what they deliver.
• Work closely with the Head of Platform Engineering and other Engineering Managers to shape our technical roadmap and make sure we're focusing on the right priorities.
• Help guide architecture and technical decisions, making sure we're building secure, reliable systems that can grow alongside our customers.
• Make life easier for our Product and Engineering teams by improving the tools, processes and platforms they rely on every day.
• Oversee our database engineering capability, ensuring our databases remain reliable, perform well and scale as the business grows.
• Keep us ahead of potential issues through better monitoring, capacity planning, disaster recovery and ongoing improvements to platform performance.
• Support your teams with quarterly planning, clear goals and practical ways of working, using Kanban and Jira to keep work moving.
• Build strong relationships across Product, Engineering and the wider business, understanding what other teams need and helping them get there.
• Encourage your teams to challenge how we do things, explore new technologies and find practical ways to use automation and AI to work smarter.
• Most importantly, be a great people leader. Give regular feedback, have meaningful development conversations and create an environment where your team feels supported, challenged and proud of the work they do.

• Proven experience leading and developing software engineering, platform engineering or infrastructure teams within a SaaS or technology environment.
• Strong people leadership skills, with a genuine passion for coaching, mentoring and helping engineers grow.
• A solid technical background with an understanding of software architecture, platform engineering, cloud infrastructure and database technologies.
• Experience contributing to technical strategy, architectural decisions and long-term platform engineering roadmaps.
• A strong understanding of modern engineering practices, including DevOps, automation, observability, security and reliability.
• Experience working with Agile delivery practices, particularly Kanban, and using tools such as Jira to manage priorities and delivery.
• The ability to balance technical improvement with business priorities, making thoughtful and timely decisions.
• Confidence working across multiple engineering teams and building strong relationships with technical and non-technical stakeholders.
• A proactive approach to identifying risks, improving systems and driving continuous improvement.
• Curiosity about emerging technologies, including how AI can be used responsibly to improve engineering outcomes.

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why join us? 

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. 

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. 

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.  

• This role is permanent, full time position and can be based anywhere in the New Zealand.
• You must be legally entitled to work in New Zealand.
• Applications close when we find the right person! 

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.