EverPro - Implementation Manager (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for an Implementation Manager to focus on our Service Fusion platform. Service Fusion, an EverCommerce company, delivers powerful business management software to nearly 4,000 field service contractors across industries like HVAC, plumbing, electrical, and appliance repair. Our mission is to empower “anyone in a truck” with enterprise-level tools at a small-business price, helping service pros run their operations efficiently from anywhere.

As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals. Your role will combine technical aptitude, clear communication, and customer advocacy to deliver a seamless onboarding experience that sets our clients up for long-term success.

Responsibilities:

• Performing system setup
• Coordinating and performing training
• Overseeing data import progress
• Solving customer-specific workflow issues
• Remain knowledgeable and up to date on all Service Fusion products
• Contribute to the Service Fusion roadmap
• Consistently meet or exceed company performance metrics
• Collaborate with peers and clients on projects
• Represent brand at trade show events

Skills and Experience needed for success in this role: 

• Must be technically savvy
• Demonstrate high levels of written and verbal communication
• Comfortable with change; strong prioritization skills; ability to balance multiple tasks
• Comprehension and delivery of monthly, quarterly and team level goals
• User-level CRM experience
• Demonstrate ability to own the process and account; know when to escalate to leadership
• Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
• Demonstrate the ability to assess the needs of a customer and tailor their journey as needed
• A mindset of continuous innovation and improvement
• Equal doses of patience and common sense
• Familiarity with web applications and mobile applications
• Experience with QuickBooks (preferred)
• Experience with Microsoft Excel (preferred)

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:  

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 
• Continued investment in your professional development 
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 
• 401k with up to a 4% match and immediate vesting 
• Flexible and generous (FTO) time-off 
• Employee Stock Purchase Program 

Compensation:

The target base compensation for this position is $55,000 to $65,0000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.