The Role
The Events Manager will plan and execute marketing and sales events, manage event logistics, and develop strategies to drive attendance and ROI while fostering collaboration with stakeholders.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is looking for an Events Manager that brings a combination of logistical expertise and creative thinking to join our team. Our ideal candidate has proven experience planning and managing in-person and digital events from start to finish – everything from tradeshows to webinars. You should have a successful track record of driving attendance and achieving ROI through event marketing strategies and tactics. This is a hybrid work situation where you will work onsite up to 1-2 days per week.
As an Events Manager working in a dynamic hybrid work environment, you’ll play a key role in designing and delivering exceptional customer experiences while embracing #ExperienceTTEC—an award-winning culture recognized for innovation, collaboration, and employee engagement
The Events Manager is responsible for contributing to an overall event strategy that generates demand for our products and services, builds brand awareness, and engages customers through learning opportunities. Attendees should feel a flawless experience regardless of what challenges are being solved in the background. You will partner with team members and stakeholders to plan, execute, and promote events for various industries and technology channels.
What You Will Do:
- Plan and execute marketing and sales events that generate leads and contribute to organizational revenue goals
- Design event experiences for a variety of audiences, including clients, prospects, vertical industries, and partners
- Collaborate with team members and internal stakeholders to evaluate event sponsorship opportunities
- Develop attendee acquisition strategies for in-person and digital events, both large and small in scale
- Coordinate event communication to event staff, stakeholders, and attendees
- Lead an annual multi-day conference with end-to-end planning, coordination, measurement, and ROI
- Provide direction, coordination, and support to onsite team members, either in-person or remotely
- Build event playbooks to provide consistent delivery and execution of logistics and best practices
- Conduct pre-show planning and post-show meetings to ensure successful outcomes and experiences
- Track and report on event results to stakeholders, identifying what worked and opportunities for improvement
- Establish and manage annual event budget and budgets for individual events
- Negotiate vendor contracts to secure the best possible pricing for event services
- Build strong working relationships with internal stakeholders, partners, vendors, and industry speakers
What You Will Bring:
- 5+ years of event management or related role, ideally at a B2B company
- Reading, writing, and speaking fluency in the English language is a MUST-HAVE
- Experience organizing and coordinating multiple events simultaneously
- Experience with managing an event budget
- Bachelor’s degree in marketing, communications, or related equivalent experience
- Ability to excel in moments of ambiguity and make decisions without direction
- Demonstrate technical aptitude related to event management technology, systems and platforms
- Ability to excite cross-functional teams about working with you and feel great about their involvement
- Ability and excitement to travel for trade shows and events. Employee is required to travel to business and customer locations, locally and/or internationally, up to 20%.
Top Skills
Event Management Technology
Platforms
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
