Join our team as an Event Management Associate and become the trusted partner for clients planning meetings in the Client Center. You’ll collaborate with event partners to deliver flawless events, ensuring every detail is managed with precision and care. Your expertise in client engagement, problem-solving, and decision-making will elevate the customer experience, while your organizational skills and composure under pressure will set you apart. Be part of a dynamic environment where your leadership and business solutions mindset drive success for both clients and the firm.
As an Event Management Associate within the Client Center, you will serve as the primary point of contact for clients planning meetings, and you demonstrate strong client interaction skills, excel in problem-solving and decision-making, and maintain organization and composure under pressure. You will coordinate with event partners to ensure seamless execution, delivering exceptional customer experiences. Responsibilities include managing event logistics, facilitating communication, and resolving issues promptly. The ideal candidate demonstrates strong client interaction skills, excels in problem-solving and decision-making, and maintains organization and composure under pressure. You will drive process discipline, uphold quality controls, and support recruiting metrics mastery to accelerate time to fill and enhance candidate experience.
Job Responsibilities
- Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily
- Manage day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
- Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
- Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
- Manage space issues and escalate unresolved issues to the lead planner or manager as needed
- Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
- Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
- Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
- Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
- Ensure customers are contacted in a timely manner, updated regarding the status of their requests and offering available options as needed
Deliver high-level service to event organizers, developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations.
Required qualifications, capabilities and skills
- Bachelor degree required
- Four plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized, with the ability to multitask and prioritize tasks effectively
- Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover conference center hours and locations
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree
- Four or more years of experience in hospitality, five-star hotels, event planning, or food and beverage
- Strong customer service and organizational skills
- Excellent interpersonal and communication skills
- Ability to manage guest experiences and expectations with tact and diplomacy
- Ability to multitask and prioritize effectively
- Working knowledge of audio-visual systems
- Proficiency with Microsoft Office tools
- Knowledge of the EMS booking system
- Ability to work in a fast-paced and diverse environment
- Willingness to work flexible shifts covering conference center hours and locations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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