Events & Hospitality Operations Administrator

This is a part-time, fixed-term for four months, working 25 hours per week. The typical working pattern is Monday to Friday 09:30-14:30.

We are looking for an Events & Hospitality Operations Administrator to provide practical, hands-on support for events, courses and hospitality services at our York site. You will help prepare and set up event spaces, deliver hospitality, maintain clean and welcoming public areas during events, and complete the clean-down and reset of spaces afterwards.

Working closely with the Events & Hospitality Lead and wider teams, you will use event schedules and function sheets to help ensure that internal and external customers receive a professional, responsive and positive experience.

Please note, this role is on-site and requires flexibility in working hours to match the events we host in the Centre, including possible evenings and weekends.  

You will bring a practical, dependable and customer-focused approach, with strong attention to detail and the ability to manage a varied workload. You will be comfortable working independently, using initiative and contributing positively as part of a team.
We are looking for someone with:

• GCSE Mathematics and English at Grade A-C, or equivalent education, qualification or experience.
• The ability to prepare, clean and reset event spaces to a consistently high standard.
• The ability to follow event schedules, instructions, checklists and safety procedures accurately.
• Excellent customer service and communication skills, with confidence interacting professionally with internal and external customers.
• Competent IT skills and a willingness to learn relevant in-house systems and technologies.
• A flexible approach, including willingness to support occasional early morning, evening and weekend events by prior arrangement.
• The ability to undertake the physical aspects of the role safely, including prolonged standing, regular movement between spaces and safe handling of furniture, equipment and supplies. Reasonable adjustments will be considered where appropriate.

The following would be desirable:

• Experience in event operations, hospitality, catering, cleaning, facilities or a similar customer-facing environment.
• Level 2 Food Safety and Hygiene certification. Training will be provided if this is not already held.
• Knowledge of safe cleaning practices and COSHH requirements. Relevant training will be provided.
• An appreciation of the education, events or visitor services sector.

STEM Learning’s vision is ‘improving lives through STEM education’ by empowering young people with the skills and knowledge to thrive through effective teaching and learning. To achieve this, STEM Learning provides a range of support which includes subject-specific professional development for teachers and other educators, quality assured resources, STEM Ambassadors programme, and a suite of enhancement and enrichment activities.

This role contributes to that vision by helping ensure that the National STEM Learning Centre provides a safe, efficient and welcoming environment for the events, courses and hospitality services that support our customers, partners and colleagues.

• 30 days holidays plus bank holidays, pro-rata
• An additional day off on your birthday
• Access to an attractive pension scheme
• Up to 3 paid volunteering leave days per year
• A comprehensive employee assistance programme

There is no closing date for this appointment; applications will be reviewed on an ongoing basis. Early applications are recommended!

• Your up-to-date CV 
• A covering letter (no more than the equivalent of 2 sides of A4) explaining your interest in the role and why you think you would be the ideal candidate.