EUC/Desktop Support

| Austin, TX, USA
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Responsibilities:

  • Minimum 3 years of experience in EUC H&F Support. (End User Computer – Deskside Support)
  • Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications.
  • Good customer handling skills and prior experience in Concierge (VIP Users) support
  • Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
  • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
  • SCCM client end installation & troubleshooting knowledge
  • Basic knowledge of Networking and Active Directory
  • Must have the right attitude and customer-centric approach.
  • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

Qualifications

Education and Experience Required:

  • Must have experience providing customer service within a technical field.
  • Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
  • CompTIA A+ Certification is desired.
  • 3+ years of experience in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
  • Managing day-to-day desktop/laptop support.

Job Type: Full-time

Salary: $25.00 - $29.00 per hour

Benefits:

  • Dental Insurance
  • Health insurance

Experience level:

  • 3 years

Schedule:

  • 8-hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Austin, TX 78735: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Desktop support: 3 years (Required)
  • SCCM: 2 years (Preferred)

Work Location: In person

More Information on Source 1 Solutions Inc
Source 1 Solutions Inc operates in the Consulting industry. The company is located in Clearwater, FL. Source 1 Solutions Inc was founded in 2011. It has 70 total employees. To see all jobs at Source 1 Solutions Inc, click here.
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