Responsibilities:
- Minimum 3 years of experience in EUC H&F Support. (End User Computer – Deskside Support)
- Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications.
- Good customer handling skills and prior experience in Concierge (VIP Users) support
- Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
- Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
- SCCM client end installation & troubleshooting knowledge
- Basic knowledge of Networking and Active Directory
- Must have the right attitude and customer-centric approach.
- Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
Qualifications
Education and Experience Required:
- Must have experience providing customer service within a technical field.
- Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
- CompTIA A+ Certification is desired.
- 3+ years of experience in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
- Managing day-to-day desktop/laptop support.
Job Type: Full-time
Salary: $25.00 - $29.00 per hour
Benefits:
- Dental Insurance
- Health insurance
Experience level:
- 3 years
Schedule:
- 8-hour shift
- Monday to Friday
Ability to commute/relocate:
- Austin, TX 78735: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Desktop support: 3 years (Required)
- SCCM: 2 years (Preferred)
Work Location: In person
What We Do
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing and maintaining enterprise infrastructure for enterprise & mid-market organizations.
We differentiate our offerings through the breadth and depth of our services, our US-based global technical services center (24/7/365), and our world class Tier 1, Tier 2 & Tier 3 certified engineers.
Our GTC, which is located in Clearwater FL, is a HIPAA and PCI compliant data and operations support center.
Source 1 Solutions is a certified Service-Disabled Veteran-Owned Business (SDVOSB). The SDVOSB designation is one that is not easily awarded. With a rigorous verification process containing many layers, Source 1 Solutions qualified for this coveted designation after the intake, assessment, federal review, and decision process. This qualification process is a part of the Veterans First Program and is based upon our CEO’s service in the United States Navy.
Partnership with Source 1 Solutions can be done on a subcontractor or prime vendor basis, offering strategic advantages in both the government and commercial sectors when fulfilling supplier diversity requirements such as the mandatory contract DVBE/SDVOSB spend for companies doing business with the local, state and/or federal marketplaces, as well as publicly-traded commercial organizations.
