Responsibilities:

• Minimum 3 years of experience in EUC H&F Support. (End User Computer – Deskside Support)
• Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications.
• Good customer handling skills and prior experience in Concierge (VIP Users) support
• Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have the right attitude and customer-centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

Qualifications

Education and Experience Required:

• Must have experience providing customer service within a technical field.
• Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
• CompTIA A+ Certification is desired.
• 3+ years of experience in a corporate Information Technology department providing end-user support over a wide range of end-user environments.
• Managing day-to-day desktop/laptop support.

Job Type: Full-time

Salary: $25.00 - $29.00 per hour

Benefits:

• Dental Insurance
• Health insurance

Experience level:

• 3 years

Schedule:

• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78735: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Desktop support: 3 years (Required)
• SCCM: 2 years (Preferred)

Work Location: In person