EU Supply Chain Manager​

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The EU Supply Chain Manager will direct and coordinate the operational supply chain functions within Europe. Working with our Sales, PMO teams and the wider Global supply Chain functions, this role will be heavily focused on regional sourcing, purchasing, and planning & execution, ensuring best practices in business processes, collaborating with regional stakeholders while aligning to the global strategy. 

Individual Accountabilities

• Management of the Europe sourcing, purchasing, planning, forecasting, order management and logistics processes (i.e., policies, procedures, and work instructions) within the Supply Chain team.​
• Ensure monitoring and management of inventory reports weekly; drive best practices for inventory management and reporting. ​
• Manage timely HW deployments against client deployment schedule(s) and forecasts.​
• Initiate and manage continuous improvement activities; making recommendations to improve operations & processes, increase efficiency, and reduce COGS to increase profitability​
• Work with strategic partners to monitor performance & compliance to Coates’ contract and SLA’s; initiate corrective and preventative action (CAPA) plan(s) as required.​
• Manage & maintain KPIs across supply chain functions within market, ensuring performance aligns to and meets/exceeds Global Supply chain KPI’s, client SLA requirements, and policies. ​
• Oversee and manage Supply Chain functionality within ERP; manage system reconciliation with Strategic Partners & Finance to ensure accuracy of data for inventory management. ​
• Manage engagement into Global Supply Chain team for Planning & Sourcing activities; measuring & reporting on delivery performance​
• Ensure sourcing strategies align with the company’s financial goals and are consistent with Coates’ operational guideline(s).​
• Manage the risks associated with the volatility of both supply and demand and work with stakeholders to communicate; identifying a mitigation plan when necessary.​

Role Requirements

• English language proficiency required.
• Minimum 5 years’ experience in supply chain management​
• Sourcing including Contract negotiation and management​
• Demonstrated project management skills ​
• A complete understanding of manufacturing and logistics processes and associated cost drivers​
• Utilizes benchmark KPI data for continuous improvement​
• Highly developed LEAN, automation & technology skills​
• Support a best-in-class Supply Chain vision and drive transformational change​
• Demonstrable, exceptional change management and communication skills​
• Commercial Acumen​

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).