EU Seasonal Peak Coordinator

Peak Season Operations Coordinators service the North America market and are responsible for overseeing the day-to-day RXO Peak Operations for the RXO customer’s network they are assigned.

Full office work

You will focus on the customer and carriers service aspect of our business, helping them move their inventory in the most cost-effective way by identifying and providing logistics solutions. As temporary hire at RXO, you will work along with the Permanent Operations team to effectively operate a customer account through constant communication with customer contacts, carriers and drivers. These conversations include but are not limited to, ensuring all transportation arrangements are made, negotiating the cost of transportation based on market trends, and identifying and resolving issues. 

Daily Tasks & Responsibilities

• Attending scheduled training workshops to get acclimated with Peak Season project, operational framework, and standardized processes.
• Promote tech tracking requirement to all Peak drivers
• Proactively track loads for early identification and resolution on issues
• Escalate issues to Peak team leaders
• Manage drivers until each multi-stop load is delivered in full (marking in/out times at each stop, monitoring ETA’s, confirming trailer numbers)
• Collaborative communication with Customer, RXO drivers, and fellow teammates
• Constant communication with Customer regarding tracking updates and potential issues
• Coverage of all planned loads & recovery support
• Uphold service expectations & provide top tier service.
• Facilitate questions from Customer employees, driver, and fellow RXO alike.
• Work with Coyote leadership to adjust shift schedules based on customers needs.

Required Skills, Qualifications & Experiences

• English – level B1/B2 (Polish not required)
• Ability to build strong relationships, internally and externally, and be a contributing team player.
• Supports and executes business strategy; ability to explore opportunities in a strategic manner.
• Confident decision-making skills, problem-solving ability, issue and conflict resolution
• Adaptability, multitasking ability, sense of urgency
• Persuasiveness, assertiveness, confidence
• Ability to work independently and as part of a team.
• Strong communication skills
• Organization and strong attention to detail
• Ability to maintain composure in stressful situations & constantly table effective solutions.
• Ability to take direction and appreciate constructive feedback.
• Accountability, integrity, honesty

What we offer

• This is great opportunity for students and graduates to get first work experience in multinational organization!
• Onsite training – we will teach you everything you need to know in the Peak Season Project
• Diverse and Inclusive environment
• Opportunity to get familiar with Supply Chain Business overseas
• Casual atmosphere
• Possibility to continue career path at RXO full time, after the project ends

Do Well, Be Well

• Free access to E-Learning to grow in your profession and gain new skills.
• Free Fruit in the office
• Company events
• Diverse and Inclusive environment
• Access to Mental Health First Aiders Group