EU Operations Coordinator US

Essential Functions:

• Responsible for setting and changing all appointment times in an efficient and effective manner.

• Expected to reschedule any missed appointments working with carrier, operations, and customer to communicate updated ETA’s.

• Have a firm understanding of when a reschedule is appropriate, and when it is problematic.

• Tracking and tracing all loads in transit ensuring drivers are on time for each phase of the load and working toward progressing the load.

• Must be able to effectively navigate and prioritize EMT, and other tracking resources to understand what loads need the most attention.

• Communicate in an effective and professional manner to all internal and external contacts.

• Call drivers/dispatchers until you get an answer on location and ETA.

• Responsible for connecting all tech enabled drivers to appropriate tech tracking channel.

• Expected to escalate any delays, scheduling challenges, or critical facility information such as shutdowns to Operations leadership.

• Understand how to execute on all online scheduling platforms, email formats, and customer TMS’s.

• Build and maintain relationships with facility contacts.

• Keep facility managers up to date by monitoring contact information, hours, and directions.

• Minimum of 70 Scheduling Activities (Requests and Inserts) daily

• Minimum of 25 Tracking Load Progressions daily

• Additional responsibilities as necessary

• Ability to be a strong team player by communicating openly and lending a helping hand when needed.

Competencies:

All Coyotes are expected to execute on their responsibilities, be accountable for their actions, communicate effectively, and show integrity in their work.

• Communication – You will be speaking with customers over the phone & face to face.

• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.

• Organization – Prioritization & time management are key

• Continuous Improvement - identifying, analyzing and improving operational processes to optimize performance and ultimately enhance the end user experience

Other Duties:

Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career.  This document should be used as a baseline of expectations and may not include all daily responsibilities.

Work Environment & Physical Demands:

This position operates in a dynamic, fast-paced, professional office environment. This role routinely uses standard office equipment such as computers and phones. 

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills.
• Comprehensive benefits package (Sport Package, Private Medical Care, group life insurance)
• Onsite English classes
• Free Fruit in the office
• Company events
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.