ESM Sr Developer

Reposted 9 Days Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Mid level
Information Technology • Consulting
The Role
The ESM Sr Developer will design and implement ServiceNow applications, collaborate with teams for requirements gathering, and drive process improvement.
Summary Generated by Built In
NCS TSR : ESM Sr Developer (G4) Role : ServiceNow Developer Location : Pune ServiceNow Solution Designer (Customer Service Management) Overview: Minimum 4 to 5 years’ experience as ServiceNow developer, including ServiceNow Customer Service Management (CSM) and Custom business applications like Business Support System (BSS) with strong exposure of workflow configurations, Java Scripting, Customizations, CMS Interface, MID Servers, Integrations, Reporting, and understanding of ServiceNow Portfolio offerings. Experienced with Configuration/Customization in ServiceNow system including workflows, Java Scripts, Custom UIs. Experienced with ServiceNow B2B integration experience using Webservices (SOAP, REST), and other integration technologies. It also include the business process expertise conducting gap analyses to existing processes and developing the business requirements against which development activities can commence. Responsibilities: • Responsible for defining, architecting, designing and implementing end-to-end ServiceNow based custom applications • Develop and customise ServiceNow – from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plans • Collaborate with IT and business teams to gather develop and validate business requirements for new functionality or enhancements • Transform functional requirements into detailed technical designs that represent actionable development tasks • Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders • Developing required documentation such as workshop agenda, presentations, gap analysis reports,

Skills Required

  • Minimum 4 to 5 years' experience as ServiceNow developer
  • Strong exposure to workflow configurations and customizations
  • Experienced with ServiceNow B2B integration using Webservices
  • Ability to transform functional requirements into technical designs

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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