ESM Program Manager

The Red Hat Team is seeking an experienced and detail-oriented Program Manager with business analyst capabilities who will be responsible for overseeing the successful execution and analysis of programs, ensuring that projects align with organizational goals, are completed on time, and within scope. This role requires the ability to build strong partnerships, planning, project coordination, data analysis, and continuous improvement initiatives to enhance the program performance. More importantly, this role will collaborate with cross functional teams, communicate with stakeholders to understand their needs and objectives, and provide informed and insightful solutions that enhance the experiences or processes.

What you will do

• Collaborate with strategic partners to ensure effective communication and execution of the ESM program.

• Utilize expertise in creating project plans and schedules using tools such as Microsoft Project or Smartsheets.

• Develop and maintain detailed project plans to ensure successful execution.

• Collaborate with cross-functional teams to ensure seamless integration and execution of deliverables.

• Maintain effective working relationships, follow up with team members on assigned deliverables and collaboratively deliver results on time and to the quality standard expectations 

• Provide timely updates on project progress, escalation of blockers or identified synergies in accordance with defined program status and governance meeting cadence.

• Provide flexibility in project management support, including waterfall and agile methods

• Create and deliver tools to help visualize and communicate the future state operating model work to which you are assigned in order to maintain consistency in approach

• Utilizes a deep understanding of the Service Management standards as well as knowledge of ServiceNow tool to guide and provide solutions and recommendations

• Implement robust tracking mechanisms to create roadmaps and monitor progression 

• Create detailed as well as executive status updates regularly, highlighting achievements, challenges, and any potential risks or issues.

• Proactively identify and assess potential risks associated with the execution of roadmaps and initiatives.

• Develop, implement, and maintain risk mitigation strategies to ensure successful project outcomes.

What you will do:

• Proven experience as a Project Manager, with a focus on service management or related areas; experience with project management methodologies, tools, and techniques

• Expertise in creating project plans and schedules with project management tools like Microsoft Project or Smartsheets; Demonstrated experience in milestone tracking, reporting, and risk management.

• Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams.

• Ability to synthesize and analyze information to identify potential risks and draw meaningful conclusions

• Comfortable, flexible and adaptable working in rapidly changing environments and ambiguous situations

• Exceptional organizational and leadership skills, with a keen eye for detail.

• Project Management Professional (PMP) certification is a plus.

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

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