ESM Architect

Posted Yesterday
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Hiring Remotely in United States
Remote
Expert/Leader
Information Technology • Consulting
The Role
Owns end-to-end ServiceNow solution architecture across Workplace Service Delivery, Enterprise Asset Management, Field Service Management, and Workflow Data Fabric. Defines platform, CMDB, asset, integration, and security architecture; leads design governance; establishes IntegrationHub, API, MID Server, and WDF patterns; reviews designs; promotes out-of-box adoption; manages technical risk and deployment planning; and guides CMDB, ITAM, HAM, and CSDM initiatives.
Summary Generated by Built In
Role summary. Owns the end-to-end solution architecture across Workplace Service Delivery (WSD), Enterprise Asset Management (EAM), Field Service Management (FSM), and Workflow Data Fabric (WDF). Accountable for delivering a scalable, upgrade-safe, and integrated ServiceNow solution aligned to business objectives and future CMDB/CSDM initiatives. Key responsibilities Define overall platform and solution architecture. Lead architecture workshops and design governance activities. Define CMDB, asset model, integration, and security architecture. Establish integration patterns using IntegrationHub, APIs, MID Servers, and WDF capabilities. Provide architectural oversight across WSD, EAM, FSM, and reporting solutions. Review technical and functional designs. Ensure OOTB adoption and minimize technical debt. Support project estimations, technical risk management, and deployment planning. Guide Future CMDB, ITAM, HAM, and CSDM alignment initiatives. Experience 12+ years overall IT experience. 6+ years in ServiceNow architecture roles. Experience delivering enterprise-scale ServiceNow implementations. Exposure to WSD, FSM, EAM, IntegrationHub, and CMDB

Skills Required

  • 12+ years of overall IT experience
  • 6+ years of experience in ServiceNow architecture roles
  • Experience delivering enterprise-scale ServiceNow implementations
  • Exposure to Workplace Service Delivery, Field Service Management, Enterprise Asset Management, IntegrationHub, and CMDB

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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