ESM Architect

Posted 14 Days Ago
Be an Early Applicant
Hiring Remotely in United Kingdom
Remote
Senior level
Information Technology • Consulting
The Role
Designs and leads enterprise ServiceNow implementations across ITSM, ITOM, HRSD, SecOps, GRC, and SPM. Responsibilities include platform architecture, scripting, workflow automation, integrations, CMDB design, security configuration, end-to-end delivery, Agile collaboration, audit support, and deployment in regulated environments. The role also provides technical leadership, ensures platform quality, and communicates effectively with stakeholders.
Summary Generated by Built In
Essential • 8+ years of hands-on ServiceNow experience. • 5+ years in a ServiceNow Architect or Lead Developer capacity. • Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM). • Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o IntegrationHub o Service Portal / Employee Center o ATF o CMDB architecture • Strong experience with enterprise integrations (REST, SOAP, MID Server). • Demonstrated experience delivering end-to-end implementations (design through deployment). • Strong understanding of security model (ACLs, roles, domain separation). • Experience working in Agile environments. • Excellent written and verbal communication skills in English. • Ability to work in high-pressure, regulated environments. Desirable • ServiceNow Certified Technical Architect (CTA) or progress toward CTA. • Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC). • Experience in financial services or regulated industries. • Knowledge of DevOps and CI/CD pipelines. • Experience with ServiceNow Performance Analytics and Reporting. • Familiarity with cloud infrastructure and enterprise integration platforms. • Experience supporting audits and regulatory compliance initiatives

Skills Required

  • 8+ years of hands-on ServiceNow experience
  • 5+ years as a ServiceNow Architect or Lead Developer
  • Experience implementing multiple ServiceNow modules, including ITSM, ITOM, HRSD, SecOps, GRC/IRM, and SPM
  • Deep expertise in ServiceNow client-side and server-side scripting
  • Deep expertise in Flow Designer
  • Deep expertise in IntegrationHub
  • Deep expertise in Service Portal or Employee Center
  • Deep expertise in ATF
  • Deep expertise in CMDB architecture
  • Strong experience with REST, SOAP, and MID Server enterprise integrations
  • Experience delivering end-to-end implementations from design through deployment
  • Strong understanding of ACLs, roles, and domain separation
  • Experience working in Agile environments
  • Excellent written and verbal communication skills in English
  • Ability to work in high-pressure, regulated environments
  • ServiceNow Certified Technical Architect certification or progress toward CTA
  • Multiple ServiceNow CIS certifications in ITSM, HRSD, ITOM, SecOps, or GRC
  • Experience in financial services or regulated industries
  • Knowledge of DevOps and CI/CD pipelines
  • Experience with ServiceNow Performance Analytics and Reporting
  • Familiarity with cloud infrastructure and enterprise integration platforms
  • Experience supporting audits and regulatory compliance initiatives

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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