The Personal Contents Property Adjuster is responsible for managing a daily inventory of personal property claims arising from fire, water, pest infestation, and theft at storage facilities. This role involves reviewing rental agreements, investigating losses through video surveillance, gate logs, and statements from facility representatives, insureds, and witnesses, and validating submitted worksheets of personal property values. The adjuster will also manage independent adjusters and experts, interpret policy language to determine coverage and payment, maintain reserves, prepare coverage letters and reports, and deliver strong customer service.
This position reports to the Team Leader and requires a high level of initiative, strong prioritization and multitasking skills, flexibility, and the ability to work effectively in a fast-paced, evolving environment while meeting industry best practices and claim handling requirements.
Position Responsibilities:
- Investigate facts of loss, including computerized damage estimating of personal property
- Conduct coverage analysis to determine eligibility and applicable exclusions
- Prepare coverage letters, including disclaimers and Reservation of Rights letters for customers
- Ensure timely posting of loss and expense reserves and manage claims from assignment through resolution
- Review and follow client handling instructions
- Settle claims promptly and fairly
- Maintain data integrity through proper coding and system functions
- Demonstrate strong communication, negotiation, organizational, and analytical skills
- Strong project management skills with the ability to work independently
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
- Strong writing skills, particularly in policy interpretation and related documentation
- Strong customer service skills
- Experience with claims handling systems
- Experience evaluating property damage estimates, such as Xactimate
- Adjuster licensing preferred
- Claims handling experience preferred
- Ability to work collaboratively, adapt to changing priorities, and maintain a positive, professional approach
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
The pay range for the role is $57,000 to $83,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Skills Required
- Applicable resident or designated home state adjuster license, or ability to pass the adjuster licensing exam within four months
- Strong project management skills and ability to work independently
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint
- Strong writing skills, particularly in policy interpretation and related documentation
- Strong customer service skills
- Experience with claims handling systems
- Experience evaluating property damage estimates, such as Xactimate
- Ability to work collaboratively, adapt to changing priorities, and maintain a positive, professional approach
- Adjuster licensing
- Claims handling experience
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
