ESIS is seeking an experienced Auto, General, and Liability (AGL) Claim Representative for the Overland Park, KS office. This role is responsible for handling and maintaining property damage AGL claims and conducting file reviews under general supervision as part of the ESIS team.
Key Objective
Under the direction of the Claims Team Leader, investigate and resolve claims promptly, fairly, and in accordance with established best practices and guidelines.
Major Duties and Responsibilities
Duties include, but are not limited to:
- Receive assignments and review claim and policy information to support the investigation and determine the extent of the policy’s obligation to the insured, depending on the line of business.
- Contact, interview, and obtain statements from insureds, claimants, witnesses, police officers, and others as needed to gather relevant claim information.
- Inspect and appraise damage for property losses, or arrange for such appraisal when appropriate.
- Evaluate facts gathered through investigation to determine the extent of liability, if any, and the company’s obligation under the policy contract.
- Prepare reports related to investigations, settlements, claim denials, and evaluations of involved parties.
- Set reserves within authority limits and recommend reserve changes to the Team Leader.
- Review claim progress and status with the Team Leader and discuss issues and recommended corrective actions.
- Submit unusual or potentially adverse exposures to the Team Leader for review.
- Assist the Team Leader in developing process improvements and methods for handling claims.
- Resolve claims promptly and fairly.
- Obtain releases, proofs of loss, or compensation agreements and issue company drafts for claim payments.
- Notify claimants and insureds/customers when a claim is denied, when applicable.
- Minimum of 3 years of claims handling experience in the Auto and General Liability line of business, demonstrating technical claims knowledge and proficiency.
- Experience in a TPA environment is strongly preferred.
- Ability to obtain required state licenses.
- Knowledge of insurance coverages and a solid understanding of applicable legal principles.
- Knowledge of auto liability cost-containment programs and strong account management skills.
- Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills.
- Demonstrated ability to provide consistent, high-quality service to customers.
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
The pay range for the role is $57,000 to $83,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Minimum of 3 years claims handling experience in Auto and General Liability
- Ability to obtain required state adjuster licenses (resident or designated home state)
- Adjusters must meet ESIS licensing requirements; failure to obtain license disqualifies handling claims
- Knowledge of insurance coverages and applicable legal principles
- Knowledge of auto liability cost-containment programs and strong account management skills
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical and problem-solving skills
- Demonstrated ability to provide consistent, high-quality customer service
- Experience in a TPA environment
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
