ESIS is currently seeking an experienced candidate to develop and lead important business relationships with ESIS colleagues and clients in Philadelphia, Boston, and/or New York. This position in ESIS Partnership Services provides an opportunity for an outstanding senior level candidate to join a fast paced, growing organization bringing their knowledge of the property and casualty claims industry and exemplary account management and leadership skills to positively manage business relationships and impact client retention.
Major Duties and Responsibilities:
Portfolio Management
- Track and manage production results of regional and national structure. Actively engage team to ensure financial goals are met
- Accountable for the growth and profitability of ESIS by strategically managing the retention of ESIS clients by revenue and unit.
- Promote client expansion through the education of ESIS products and services
- Trusted advisor and most senior account executive to the largest revenue producing clients
Business Acumen & Account Management
- Strategically leads client deliverables for internal and external initiatives
- Acts as a single point of contact for clients to respond to questions, concerns, and problems. Understands how to leverage strategy and relationship to resolve issues,
- Thorough knowledge of the assigned client’s industry and business drivers
- Expertise in the ESIS risk management information system and the production of reports based on client defined criteria
- Advanced understanding of how to effectively review data, analyze results and translate information into specific actions for positive client program results
- Ability to understand client data and trends and operate in a consultative manner to drive optimal client specific performance.
- Work independently, collaboratively and in a leadership role with clients, brokers, carriers and ESIS team members
- Lead projects and meetings with senior level engagement
- Oversee the completion of client initiatives and projects such as meeting preparations and claim file reviews
- Identify opportunities for client program efficiencies, respond to questions or concerns, resolve problems in a timely and effective manne
- Demonstrate proactive and strategic planning of the client relationship.
- Support regional vice president in regional task and duties, which include the sales process and production management
- Execute on tactical and strategic objectives in agreed upon timeframes and expectations
Administrative Compliance
- Strong technical understanding of all ESIS products and services and how they are best deployed for specific clients
- Monitor the completeness and accuracy of data in Client Relationship Management (CRM) system
- Execution of the contracting process
- Identifies and takes initiative on process improvement opportunities
Professional Business Development
- Foster sales leads and participates in the sales process
- Assist in the new sales process by participating in presentations and marketing of ESIS products and services
- Understands and actively engages in Strategic Outcomes process, and development of Data Analytics knowledge
- Represent region at industry functions
- College degree or comparable work experience, at least 5-7 years
- Previous insurance and/or TPA experience
- Advanced proficiency with Excel, PowerPoint & Word, including a high level of experience and the ability to create pivot tables and produce charts in Excel
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Effective presentation skills
- Strong collaboration skills with the ability to effectively interact with all levels and functions within the organization
- Ability to work independently and within a team environment
- Willingness to work in an ambiguous and changing environment
- Focus on execution in a timely, efficient manner
- Ability to Travel, 35% of work time
The base salary range for the role is $102,000 to $148,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
About UsSkills Required
- College degree or comparable work experience (at least 5-7 years)
- 5-7 years of insurance and/or TPA experience
- Advanced proficiency with Excel, PowerPoint, and Word (pivot tables, charts)
- Expertise in the ESIS risk management information system and report production
- Experience monitoring and maintaining data accuracy in a CRM system
- Excellent organizational, time management, attention to detail and accuracy
- Effective presentation and collaboration skills; ability to interact at all levels
- Ability to work independently and lead projects and meetings with senior-level engagement
- Willingness to work in an ambiguous and changing environment and focus on execution
- Ability to travel up to 35% of work time
- Foster sales leads and participate in the sales/new business process
- Knowledge and development of Data Analytics / Strategic Outcomes processes
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
