The Role
Manage customized onboarding plans for new customers using Sustainability Cloud platforms. Configure accounts, integrate data, provide training and demos, resolve software and infrastructure issues, monitor adoption, analyze onboarding metrics, and report customer health. Collaborate with internal teams to improve customer experiences based on feedback. Sustainability, ESG, GHG Protocol, cloud platforms, and CRM knowledge are beneficial.
Summary Generated by Built In
LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.
Primary responsibilities include (but not limited to):
- Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
- Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
- Configure and set up customer accounts, ensuring accurate data integration and platform customization.
- Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
- Provide real time solutions related to software, networking, servers issues
- Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
- Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
- Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
Key Skill: - Excellent communication, interpersonal, and project management skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong analytical and problem-solving skills.
- Familiarity with sustainability and environmental concepts is desirable.
Requirements
- 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
- Experience with SaaS platforms and data analytics tools is a plus.
- Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.
- Provide regular reporting to stakeholders on onboarding performance and customer health.
- Collaborate with internal teams to implement changes and improvements based on customer feedback.
Good to have : - Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
- Understanding of industry standards and regulations related to sustainability, such as, GHG Protocol, and ESG.
- Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
- Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data
Benefits
- We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
- Personal accidental insurance for you.
- Great company culture.
- Exposure to the fastest growing domain.
- We offer gratuity.
Skills Required
- 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support
- Excellent communication and interpersonal skills
- Project management skills
- Ability to work in a fast-paced environment while prioritizing multiple tasks and deadlines
- Strong analytical and problem-solving skills
- Experience with SaaS platforms and data analytics tools
- Familiarity with data analysis and interpretation of sustainability and environmental metrics
- Understanding of sustainability standards and regulations, including GHG Protocol and ESG
- Familiarity with AWS or Azure cloud platforms
- Familiarity with CRM systems such as Zoho
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The Company
What We Do
LogicLadder is a Sustainability Cloud company. At LogicLadder we are committed to providing the best possible Energy and Environment intelligence technology to our customers.We create software that makes energy and environment data simple to acquire, understand and act upon so that you can save. Our software solutions are used by some of the leading companies in the world to save energy and meet environmental compliance.
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