The Role
Manage end-to-end customer onboarding for Sustainability Cloud platforms: configure accounts, integrate data, deliver training and demos, drive adoption, monitor ESG/BRSR metrics, and collaborate with internal teams to ensure customer success and compliance.
Summary Generated by Built In
LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.
Primary responsibilities include (but not limited to):
- Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
- Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
- Configure and set up customer accounts, ensuring accurate data integration and platform customization.
- Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
- Provide real time solutions related to software, networking, servers issues
- Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
- Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
- Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
- Assist customers in aligning sustainability initiatives with BRSR reporting requirements, ensuring data is captured and structured for compliance.
- Support clients in identifying, tracking, and reporting ESG metrics as per BRSR frameworks and disclosures.
- Provide guidance on integrating BRSR-related KPIs within the platform for improved transparency and reporting
Key Skill:
- Excellent communication, interpersonal, and project management skills.
- Ability to work in a fast-paced environment, prioritising multiple tasks and deadlines.
- Strong analytical and problem-solving skills.
- Familiarity with sustainability and environmental concepts is desirable.
- Familiarity with sustainability, environmental concepts, and BRSR/ESG reporting frameworks is desirable.
Requirements
- 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
- Experience with SaaS platforms and data analytics tools is a plus.
- Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.
- Provide regular reporting to stakeholders on onboarding performance and customer health.
- Collaborate with internal teams to implement changes and improvements based on customer feedback.
Good to have :
- Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
- Understanding of industry standards and regulations related to sustainability, such as,BRSR/ESG .
- Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
- Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data
Benefits
- We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
- Personal accidental insurance for you.
- Great company culture.
- Exposure to the fastest growing domain.
- We offer gratuity.
Skills Required
- 2+ years of experience in customer-facing roles (onboarding, customer success, or technical support)
- Excellent communication, interpersonal, and project management skills
- Ability to provide real-time solutions for software, networking, and server issues
- Strong analytical and problem-solving skills
- Experience with SaaS platforms and data analytics tools
- Familiarity with sustainability and BRSR/ESG reporting frameworks
- Familiarity with cloud platforms such as AWS or Azure
- Familiarity with CRM systems such as Zoho
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The Company
What We Do
LogicLadder is a Sustainability Cloud company. At LogicLadder we are committed to providing the best possible Energy and Environment intelligence technology to our customers.We create software that makes energy and environment data simple to acquire, understand and act upon so that you can save. Our software solutions are used by some of the leading companies in the world to save energy and meet environmental compliance.
